Function documentationCancellation

 

To determine when, why, and by whom a contract may be canceled, you can define a cancellation procedure that contains information about the cancellation parties, cancellation dates, and cancellation reasons. Cancellation reasons in particular provide valuable information that can be forwarded to SAP Business Warehouse, to analyze your contracts.

Prerequisites

You must have created a cancellation procedure and assigned it to the required contract type in Customizing, by choosing Start of the navigation path Customer Relationship Management Next navigation step Transactions Next navigation step Settings for Contracts Next navigation step Cancellation End of the navigation path.

Activities

  • When you create a contract, you can define the data required for cancellation in the Cancellation assignment block. If one of the parties wants to cancel the contract, for example, you can enter the details in this assignment block. Depending on the cancellation procedure and the information that you enter (such as the cancellation party), the system calculates when the contract can be canceled, that is, it generates a new contract end date.

  • When this end date is reached, the system can automatically set the contract status to Completed. Therefore, you must define an appropriate action that processes the existing standard method COMPLETE_DOCUMENT or a customer-specific method. It is then no longer possible to create release orders for the contract. For more information about actions, see Actions. For more information about contracts with status Completed, see Completion Rules.