Warranty Check for Coverage of Services
When maintaining business transactions in service (service processes, confirmations, repair orders or complaints), a check is automatically performed to see if valid warranty information is available for the reference object, which is the subject of the process, and whether claims on warranty services are justified.
Prerequisites
Define Profile for Warranty Check
You have defined the profile for the warranty check in Customizing for Customer Relationship Management
under 
Transactions
Settings for Service Transactions
Define Profile for Warranty Check
.
Assign Profile to Transaction Type
You have assigned a profile for the warranty check to a transaction type that itself is assigned to business transaction category service process, complaints, or service confirmation in the details screen for the transaction type. You make these settings in Customizing for Customer Relationship Management
under Transactions
Basic Settings
Define Transaction Types
.
You have done the following:
You have selected the transaction type.
You navigated to the view
Assignment of Business Transaction Categories
and selectedService Process
.You navigated to the
Customizing Header
view and in theWarranty Check
field, you selected the required profile.You saved your entries so that the warranty check is activated for the relevant transaction type.
Features
When you create business transactions in service, the system automatically checks in the background whether warranties exist and assigns them accordingly. During the calculation of prices for services and service parts in billing, these warranties can be accounted for by using appropriate discounts.
This check takes place on the basis of the subject that is in the document and the scope of the warranty that was defined when maintaining the warranty in the product master.
The process flow of the check is controlled by the profiles you defined in Customizing.
Activities
Create one of the above-mentioned business transactions in service and enter the reference object at item level. The system then checks whether warranties were assigned to the reference object in installed base management.
If a warranty is found, the system checks the master data of the warranty in the product master (such as the date profile, limitations, services included or excluded) and determines whether the warranty can be taken into account for the business transaction.
If this is the case, the system enters the warranty description and the accounting indicator in business transaction on the tab page for warranty information. If more than one warranty is assigned to the reference object, the system enters the first warranty in the list. To choose a different warranty, use the warranty determination on the tab page for warranty information.
Warranty Determination
You can use warranty determination to get a list of the warranties assigned to the reference object AND those valid for the business transaction item.
Fixing the Assignment
You can fix the inspection result and the warranty assignment by setting the Fixed Warranty
checkbox in the business transaction. When you set this checkbox, no new searches for valid warranties are run, even if the data that defines which warranties the system finds is changed.