Products are central objects in a service transaction, representing the following:
Services provided (service product: product type Service
)
Service parts required for the service (service part: product type Material
)
Products sold in relation to a service (sales product: product
type Material
)
Expenses incurred (product type Material
)
Tools required
for the service (product type Material
or defined
as object)
You enter each product in a separate item in your service transaction.
The following table shows the types of products that you can enter, depending on the transaction that you are processing. An X indicates that the product can be entered.
Transaction |
Service Product |
Service Part |
Sales Product |
Expense |
Tool |
---|---|---|---|---|---|
Service order (quotation, template) |
X |
X |
X |
X |
X |
Service confirmation |
X |
X |
X |
X |
|
Complaint |
X |
X |
X |
||
In-house repair order |
X |
X |
X |
X |
|
Service contract |
X |