Object documentationProducts in Service Transactions

 

Products are central objects in a service transaction, representing the following:

  • Services provided (service product: product type Service)

  • Service parts required for the service (service part: product type Material)

  • Products sold in relation to a service (sales product: product type Material)

  • Expenses incurred (product type Material)

  • Tools required for the service (product type Material or defined as object)

You enter each product in a separate item in your service transaction.

The following table shows the types of products that you can enter, depending on the transaction that you are processing. An X indicates that the product can be entered.

Transaction

Service Product

Service Part

Sales Product

Expense

Tool

Service order (quotation, template)

X

X

X

X

X

Service confirmation

X

X

X

X

Complaint

X

X

X

In-house repair order

X

X

X

X

Service contract

X

More Information

Products