Business Applications
A business application is a virtual container to hold and assemble building blocks for a specific business process. You can create new business applications that reuse the Software Agent Framework's (SAF) engines and services. For more information about the SAF components mentioned below, see:
The following business application is delivered out-of-the-box with the SAF:
Default Business Application
Business Application |
SAF Components Used |
|---|---|
Knowledge Search in Interaction Center (IC) WebClient |
Query service to search multiple knowledge bases and languages Query service with information security Retrieval service for detail display |