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Product Information

Product

SAP Customer Relationship Management

Release

7.0 Support Package 10

Based On

SAP enhancement package 1 for SAP NetWeaver 7.0, SPS 10

BI Release

BI Content Add-On 04

Documentation Published

October 2011

For information about SAP NetWeaver and processes and tools for enterprise applications, see the following:

Use

SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the interaction center, the Internet, and mobile clients.

SAP CRM is part of SAP Business Suite.

The SAP CRM documentation offers a comprehensive description of the functional scope of SAP CRM, and highlights the relationship between the application and the underlying technologies.

For information about the SAP CRM business scenarios and processes, see SAP Help Portal at http://help.sap.com/crm.

Implementation Considerations

This documentation is intended for consultants and project team members who need to know about the functional possibilities of SAP CRM in detail. It forms the planning basis for the installation, configuration, and continual optimization of SAP CRM. The documentation is not intended for business users. It does not contain instructions on installation or configuration.

Integration

  • Installation and upgrade guides as well as the SAP CRM Master Guide are included in the software shipment, or can be downloaded from SAP Service Marketplace under http://service.sap.com/crm-inst.

  • Configuration information is only available in SAP Solution Manager.

  • You can find the e-learning offering for SAP CRM on SAP Service Marketplace under http://service.sap.com/okp.