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Component documentationAccount Origination


In the banking environment, you can use this scenario to support the advisory and application process for financial service products, such as consumer loans or real estate financing, and map this in the system. The scenario helps you to analyze customer data and asset targets, to calculate and create customer-specific quotations, to assess risk, and to conclude contracts.

The scenario includes various application components: SAP Customer Relationship Management (SAP CRM) is used as a front-end application that you use to access the functions of various back-end applications. As a result, you have a central point of access for executing processes that previously ran on separate systems with redundant data and can integrate these processes in your company's overall system landscape.

Implementation Considerations

When you execute the account origination scenario, you use the functions described in this section.

For a description of the business scenario, see Start of the navigation path com Next navigation stepSAP Business Suite Next navigation step SAP Customer Relationship Mgmt. Next navigation step SAP CRM 7.0 Next navigation step Application Help (English/German) Next navigation step SAP CRM: Business Scenarios Next navigation step SAP CRM for Industries Next navigation step Financial Services Next navigation step Account Origination. End of the navigation path


To map the account origination process, you need the following components:

  • SAP CRM 7.0

  • SAP NetWeaver 2004s: SAP NetWeaver Exchange Infrastructure (SAP NetWeaver XI) 7.0

You need at least one contract system for the operational management of contracts. As part of the scenario, we provide content for loans that is integrated with the following SAP contract and support systems:

  • banking services from SAP 8.0 for using loan account management

  • SAP ERP 6.0 (ECC 6.0) with EA-FINSERV for using SAP Collateral Management (FS-CMS)

  • SAP ERP 6.0 (ECC 6.0) with EA-FINSERV for using SAP Loans Management (FS-CML)

Caution Caution

Without additional development work for account origination, you can use loans management only in SAP ERP 6.0. If you want to use a previous version, you must make modifications.

End of the caution.

For more information, see Connection of External Systems.


The following figure shows an overview of the functions and relationships in account origination:

(*1) Product bundles are not supported in the opportunity.

(*2) The systems in the External Systems column can be SAP components or components from other manufacturers.

The following functions are available for account origination:

  • To ensure the comfortable and simple handling of all functions that you need in the account origination process, you can use the role Financial Services Sales Manager (FS Sales Manager).

    For more information, see User Interface and Roles.

  • You can map financial service products (FS products) in the system using a separate product type. You can also group together several products to form product bundles and create relationships between products.

    For more information, see Product.

  • To maintain and manage customer data, you use the SAP business partner for financial services.

    For more information, see SAP Business Partner for Financial Services.

  • To map your FS products in the system, you can enhance both the product master data and business transactions, and can also enhance distribution of the data to the back-end applications.

    For more information, see Enhancement of the Product Master and Business Transaction.

  • You use Case Management to centrally manage and maintain the information for the origination process for a business partner.

    For more information, see Case Management in Account Origination.

  • You can use the Business Rule Framework to perform checks during account origination, for example to verify completeness or consistency.

    For more information, see Business Rule Framework in Account Origination.

  • You can use the FS Quotation transaction type to create and maintain quotations for financial services.

    For more information, see Maintenance of a Financial Service Quotation.

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