Settings for Service Parts Management 

Purpose

You can use additional functions in service parts management. A number of functions are available in the following areas:

●      Sales order management

●      Availability check

●      Complaints and returns

●      Entitlement management

●      Master data

●      SAP CRM Web Channel

If you activate the SPM configuration (see the Prerequisites section), the way in which the systems SAP CRM and SAP ECC process sales orders changes in sales order management. For example, when you create a sales order in SAP CRM, the system does not transfer it to SAP ECC, but instead immediately creates unchecked deliveries in SAP ECC.

In third-party order processing, the sales order is also not replicated in SAP ECC. Instead, a planned purchase order is created in SAP SCM. SAP CRM can only trigger an order in SAP ECC after the planned purchase order is compiled in SAP SCM.

Prerequisites

●      You have set the system configuration for service parts management in the Implementation Guide for SAP CRM under Customer Relationship Management ® Transactions  ® Basic Settings  ® Activate System Configuration for Service Parts Management.

To activate the system configuration for service parts management, the following system requirements apply:

○       SAP CRM 5.2

○       SAP SCM 5.1

○       SAP ECC 6.0

●      You use SAP SCM Extended Warehouse Management (SAP EWM).

●      You use the availability check with SAP SCM Advanced Planning and Optimization (SAP APO).

●      You have activated the data relevant for the business partner for service parts management with the Business Data Toolset (transaction BUPT in SAP CRM).

●      If you want to use service parts management, you can use the SPM role delivered as standard for this by SAP. However, you must set up this role appropriately for the CRM WebClient UI.