Consumption Data Collection
Use
You use this business scenario to map the entire meter reading process.
You ca use scheduling to determine when meters are read and when billing takes place.
If a meter is read by a meter reader, the relevant meters are determined and the meter reading orders are created in order creation. You can then download these meter reading orders to a mobile data entry device.
Alternatively, you can send your customers a card for meter reading by the customer. In this case, you can also generate meter reading orders and create the cards for meter reading by the customer in order creation.
You can transfer the meter readings to the system using mass activities, or you can enter them manually. When you enter meter reading results, validations are carried out. The meter reading difference is converted to a consumption value, which can be validated. You can send the consumption values to other market participants. Meter readings that do not pass validation are implausible and cannot be processed further.
If no periodic meter reading exists, you can use the mass activities to schedule an estimation run, which uses the end customer’s consumption behavior to extrapolate the meter reading.
You can use Monitoring to monitor the progress of the meter reading process, and to check which meter readings are plausible, implausible, or missing. In Monitoring, you can also check which contracts have already been billed.
You can assign clarification cases to agents, who then process the cases. Depending on the problem type, different business processes are allocated to the cases. These business processes support the agents in processing and solving the cases.
Prerequisites
Business partner |
SAP application component |
Configuration |
Agent |
SAP R/3 4.6C |
Use the SAP Solution Manager |
Process Flow
The business processes run as follows:
...
3. Consumption Data Determination
4. BPEM – Managing Business Process Exceptions