Channel Manager Locate this document in the navigation structure

Role Role: ep.bp_crm.chm-cm.CHM-CM

 

Channel managers are responsible for managing their channel-partner base and the collaborative processes with their channel partners. You can use the functions delivered with this role to help channel managers fulfil their tasks and meet their challenges.

Channel managers' counterparts at channel partners are partner managers.

Business Benefit

In addition to the scenarios and processes that are supported in the CRM WebClient UI, the SAP NetWeaver Portal component supports the following business content and processes:

  • Knowledge management capabilities of SAP NetWeaver Portal, enabling management of structured and unstructured content

  • iViews from CRM Web Channel, supporting sales processes for business-to-business and business-on-behalf

  • SAP Biller Direct capabilities, providing electronic bill presentment and payment

  • Live support capabilities of SAP CRM, providing online assistance to partners

For more information about the functions supported in the CRM WebClient UI, see Partner Channel Management.

Navigation Structure

  • Home

    • Overview

    • Worklist

    • Calendar

    • E-Mail Inbox

    • Documents

  • Partners and Accounts

    • Work Center

    • Channel Partners

    • Partner Contacts

    • Accounts

    • Contacts

    • Partner Hierarchies (hidden in standard delivery)

    • Sales Target Planning

  • Sales Cycle

    • Work Center

    • Activities

    • Leads

    • Opportunities

    • Quotations

    • Sales Contracts

    • Sales Orders

  • Marketing

    • Work Center

    • News Authoring

    • Segments

    • Marketing Calendar

    • Campaigns

    • Top N Lists

  • Market Development Funds

    • Work Center

    • MDF Programs

    • MDF Special Programs

    • MDF Initiatives

    • MDF Initiative Templates

    • Claims

    • Reservations

    • Funds Plans

    • Funds

    • Fund Postings (hidden in standard delivery)

    • Budget Postings

    • Accruals (hidden in standard delivery)

    • Fund Usages (hidden in standard delivery)

    • Settlements

    • Settlements Due List Items (hidden in standard delivery)

    • Collective Run Logs (hidden in standard delivery)

  • Service Center

    • Work Center

    • Service Orders

    • Complaints

    • Service Contracts

  • Administration

    • Work Center

    • Employees

    • Product Catalogs

    • Indexed Catalog Variants

    • Shops

    • Prices

    • Users (hidden in standard delivery)

    • Rule Policies

    • Job Monitoring

  • Reports

    • Overview