You can use this function to display billing due list items for which errors have occurred during processing. The following are examples of errors that can occur:
The billing item category or item category determination is not set up correctly in Customizing.
Errors occur in services (for example, determination of billing unit, partners, texts, or pricing).
A transaction item is modified while the corresponding billing due list item is blocked (for example, because the billing due list item is currently being billed).
You can find this function on the SAP Easy Access screen under
.You use the error log to analyze errors for the billing due list items that match your selection criteria.
To do this, choose Error Log from the selection screen, or choose Maintain from the selection screen and then Display Error Log in the list of incomplete items.
Depending on the error, you need to do one of the following:
Change item category settings or item category determination
You do this in Customizing for Customer Relationship Management, by choosing
.Change the settings for determining the billing unit
You do this in Customizing for Customer Relationship Management, by choosing
or Assign Billing Units to Service/Sales Organizations.Terminate billing if it is blocking the billing due list item
To establish whether errors have been resolved, you re-transfer the relevant items to the billing due list.
You can do this in simulation mode by selecting items and choosing Simulation. If errors still occur, refer to the error log again. When you have resolved all errors, you select the relevant items and choose Process Incomplete Entries.