Background documentationStatuses in the Service Confirmation Locate this document in the navigation structure

 

The service confirmation can have the following statuses:

  • Open

  • Completed

  • Cancelled Internally and Billing Cancelled

These statuses are valid at both document header level and item level.

Open Status

Status Open is the initial status, and is set by the system when a confirmation is created. You can still make changes to the confirmation document when it is in this status.

To prevent the document from being transferred to integrated SAP ERP systems and SAP CRM Billing, the system sets the status Distribution Lock in parallel with the Open status.

Completed Status

You set this status manually either at item level or header level. If you manually set all items to Completed, the system automatically sets the header at Completed.

As soon as a document has the status Completed, you can no longer make changes to it. If you find that the document is incorrect, you must cancel it (see below).

When you set the Completed status, the system sets the corresponding To Be Distributed status. This status subsequently changes to Distributed if distribution is successful, or to Distribution Incorrect if distribution fails.

Cancelled Internally and Billing Cancelled

You can use these statuses to cancel the following:

  • Documents that have not yet been distributed

    The document is canceled in SAP CRM to prevent it from being distributed.

  • Documents that have already been distributed for billing and internal processing

    Cancellation documents are generated to reverse postings made in integrated SAP systems, for example, changes made to stock as the result of service parts being confirmed.

Once a document has one of these statuses, no further status changes are possible.