!--a11y-->
Components and Functions 
The business scenarios and processes in mySAP Customer Relationship Management (mySAP CRM) use a great many CRM components and functions.
The documentation for these components and functions describes in detail the functional possibilities of mySAP CRM. It forms the planning basis for the installation, configuration, and continual optimization of mySAP CRM.
In the section entitled Business Scenarios you can navigate directly to the functions used via hyperlinks, or you can call up the component-focused and function-focused documentation separately.
