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Business Scenarios 
mySAP Customer Relationship Management (mySAP CRM) offers a number of business scenarios and business processes that describe integrated business activities across several SAP components and non-SAP components.
The documentation for the business scenarios and business processes provides an overview of mySAP CRM. It is closely linked with the component and function-oriented documentation, and offers corresponding navigation options.
The documentation for business scenarios and business processes is an important part of the content of SAP Solution Manager. There you can also find scenario-related and process-related configuration contents that enable you to implement mySAP CRM.
