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Start Level 1 Node mySAP Customer Relationship ManagementmySAP Customer Relationship ManagementEnd Level 1 Node mySAP Customer Relationship Management
   Start Level 2 Node Getting Started with mySAP CRMGetting Started with mySAP CRMEnd Level 2 Node Getting Started with mySAP CRM
      Start Level 3 Node Getting Started with Mobile Client ApplicationsGetting Started with Mobile Client ApplicationsEnd Level 3 Node Getting Started with Mobile Client Applications
      Start Level 3 Node Getting Started with the Interaction CenterGetting Started with the Interaction CenterEnd Level 3 Node Getting Started with the Interaction Center
      Start Level 3 Node Getting Started with the People-Centric User InterfaceGetting Started with the People-Centric User InterfaceEnd Level 3 Node Getting Started with the People-Centric User Interface
   Start Level 2 Node Portal RolesPortal RolesEnd Level 2 Node Portal Roles
      Start Level 3 Node Business Package for SAP CRM 5.0Business Package for SAP CRM 5.0End Level 3 Node Business Package for SAP CRM 5.0
      Start Level 3 Node Business Package for e-Government Constituent Services AgentBusiness Package for e-Government Constituent Services AgentEnd Level 3 Node Business Package for e-Government Constituent Services Agent
      Start Level 3 Node Business Package for Intellectual Property ManagementBusiness Package for Intellectual Property ManagementEnd Level 3 Node Business Package for Intellectual Property Management
      Start Level 3 Node Business Package for Grants Management for GrantorBusiness Package for Grants Management for GrantorEnd Level 3 Node Business Package for Grants Management for Grantor
      Start Level 3 Node Business Package for SAP Leasing 5.0Business Package for SAP Leasing 5.0End Level 3 Node Business Package for SAP Leasing 5.0
      Start Level 3 Node Business Package for Telco Dealer ManagementBusiness Package for Telco Dealer ManagementEnd Level 3 Node Business Package for Telco Dealer Management
      Start Level 3 Node Business Package for Financial Services 5.0Business Package for Financial Services 5.0End Level 3 Node Business Package for Financial Services 5.0
      Start Level 3 Node Business Package for Commercialization (Pharmaceuticals) 5.0Business Package for Commercialization (Pharmaceuticals) 5.0End Level 3 Node Business Package for Commercialization (Pharmaceuticals) 5.0
      Start Level 3 Node Business Package Key Account Management for UtilitiesBusiness Package Key Account Management for UtilitiesEnd Level 3 Node Business Package Key Account Management for Utilities
      Start Level 3 Node Business Package for Automotive Channel Management 2.0Business Package for Automotive Channel Management 2.0End Level 3 Node Business Package for Automotive Channel Management 2.0
      Start Level 3 Node Business Package for High Tech Channel Management 5.0Business Package for High Tech Channel Management 5.0End Level 3 Node Business Package for High Tech Channel Management 5.0
   Start Level 2 Node Business ScenariosBusiness ScenariosEnd Level 2 Node Business Scenarios
      Start Level 3 Node MarketingMarketingEnd Level 3 Node Marketing
         Start Level 4 Node Campaign ManagementCampaign ManagementEnd Level 4 Node Campaign Management
         Start Level 4 Node Scenario-Independent ProcessesScenario-Independent ProcessesEnd Level 4 Node Scenario-Independent Processes
            Start Level 5 Node Customer Profitability AnalysisCustomer Profitability AnalysisEnd Level 5 Node Customer Profitability Analysis
               Start Level 6 Node Functions Used in This Business ProcessFunctions Used in This Business ProcessEnd Level 6 Node Functions Used in This Business Process
            Start Level 5 Node Digital Asset ManagementDigital Asset ManagementEnd Level 5 Node Digital Asset Management
               Start Level 6 Node Functions Used in this Business ProcessFunctions Used in this Business ProcessEnd Level 6 Node Functions Used in this Business Process
            Start Level 5 Node External List Management in CRMExternal List Management in CRMEnd Level 5 Node External List Management in CRM
               Start Level 6 Node Functions Used in This Business ProcessFunctions Used in This Business ProcessEnd Level 6 Node Functions Used in This Business Process
            Start Level 5 Node External List Management in SAP BIExternal List Management in SAP BIEnd Level 5 Node External List Management in SAP BI
               Start Level 6 Node Business Process FunctionsBusiness Process FunctionsEnd Level 6 Node Business Process Functions
            Start Level 5 Node Scenario PlanningScenario PlanningEnd Level 5 Node Scenario Planning
               Start Level 6 Node Functions Used in This Business ProcessFunctions Used in This Business ProcessEnd Level 6 Node Functions Used in This Business Process
            Start Level 5 Node Survey AnalyticsSurvey AnalyticsEnd Level 5 Node Survey Analytics
               Start Level 6 Node Functions Used in This Business ProcessFunctions Used in This Business ProcessEnd Level 6 Node Functions Used in This Business Process
      Start Level 3 Node SalesSalesEnd Level 3 Node Sales
         Start Level 4 Node Sales PlanningSales PlanningEnd Level 4 Node Sales Planning
         Start Level 4 Node Account and Contact ManagementAccount and Contact ManagementEnd Level 4 Node Account and Contact Management
         Start Level 4 Node Lead and Opportunity ManagementLead and Opportunity ManagementEnd Level 4 Node Lead and Opportunity Management
         Start Level 4 Node Quotation and Order Management (Configure-to-Order) in CRMQuotation and Order Management (Configure-to-Order) in CRMEnd Level 4 Node Quotation and Order Management (Configure-to-Order) in CRM
         Start Level 4 Node Quotation and Order Management in CRMQuotation and Order Management in CRMEnd Level 4 Node Quotation and Order Management in CRM
         Start Level 4 Node Contract ManagementContract ManagementEnd Level 4 Node Contract Management
         Start Level 4 Node CRM Incentive and Commission ManagementCRM Incentive and Commission ManagementEnd Level 4 Node CRM Incentive and Commission Management
         Start Level 4 Node Scenario-Independent ProcessesScenario-Independent ProcessesEnd Level 4 Node Scenario-Independent Processes
            Start Level 5 Node Visit Planning in CRMVisit Planning in CRMEnd Level 5 Node Visit Planning in CRM
               Start Level 6 Node Functions Used in this Business ProcessFunctions Used in this Business ProcessEnd Level 6 Node Functions Used in this Business Process
            Start Level 5 Node Activity Scheduling in CRMActivity Scheduling in CRMEnd Level 5 Node Activity Scheduling in CRM
               Start Level 6 Node Functions Used in this Business ProcessFunctions Used in this Business ProcessEnd Level 6 Node Functions Used in this Business Process
            Start Level 5 Node Rebate Agreement Processing in CRMRebate Agreement Processing in CRMEnd Level 5 Node Rebate Agreement Processing in CRM
               Start Level 6 Node Functions Used in This Business ProcessFunctions Used in This Business ProcessEnd Level 6 Node Functions Used in This Business Process
            Start Level 5 Node Sales Order Processing for Service PartsSales Order Processing for Service PartsEnd Level 5 Node Sales Order Processing for Service Parts
               Start Level 6 Node Functions in this Business ProcessFunctions in this Business ProcessEnd Level 6 Node Functions in this Business Process
            Start Level 5 Node Sales Order Processing for Service Parts (TPOP)Sales Order Processing for Service Parts (TPOP)End Level 5 Node Sales Order Processing for Service Parts (TPOP)
               Start Level 6 Node Functions in this Business ProcessFunctions in this Business ProcessEnd Level 6 Node Functions in this Business Process
            Start Level 5 Node Territory ProcessingTerritory ProcessingEnd Level 5 Node Territory Processing
               Start Level 6 Node Functions Used in This Business ProcessFunctions Used in This Business ProcessEnd Level 6 Node Functions Used in This Business Process
      Start Level 3 Node ServiceServiceEnd Level 3 Node Service
         Start Level 4 Node Service Contract and Entitlement ManagementService Contract and Entitlement ManagementEnd Level 4 Node Service Contract and Entitlement Management
         Start Level 4 Node Usage-Based Service Contract ManagementUsage-Based Service Contract ManagementEnd Level 4 Node Usage-Based Service Contract Management
         Start Level 4 Node Service Order ManagementService Order ManagementEnd Level 4 Node Service Order Management
         Start Level 4 Node Service Order Management with ERP BillingService Order Management with ERP BillingEnd Level 4 Node Service Order Management with ERP Billing
         Start Level 4 Node Service Order Management for Planned ServicesService Order Management for Planned ServicesEnd Level 4 Node Service Order Management for Planned Services
         Start Level 4 Node Service Order Management with External Resource ProcurementService Order Management with External Resource ProcurementEnd Level 4 Node Service Order Management with External Resource Procurement
         Start Level 4 Node Service Order Management with Service Part ProcurementService Order Management with Service Part ProcurementEnd Level 4 Node Service Order Management with Service Part Procurement
         Start Level 4 Node Complaints and Returns ManagementComplaints and Returns ManagementEnd Level 4 Node Complaints and Returns Management
         Start Level 4 Node Reverse Logistics for New and Exchange PartsReverse Logistics for New and Exchange PartsEnd Level 4 Node Reverse Logistics for New and Exchange Parts
         Start Level 4 Node Recall ManagementRecall ManagementEnd Level 4 Node Recall Management
         Start Level 4 Node In-House RepairIn-House RepairEnd Level 4 Node In-House Repair
         Start Level 4 Node Case ManagementCase ManagementEnd Level 4 Node Case Management
         Start Level 4 Node Scenario-Independent ProcessesScenario-Independent ProcessesEnd Level 4 Node Scenario-Independent Processes
            Start Level 5 Node Service Resource Planning in CRMService Resource Planning in CRMEnd Level 5 Node Service Resource Planning in CRM
            Start Level 5 Node Entitlement Processing in CRM E-ServiceEntitlement Processing in CRM E-ServiceEnd Level 5 Node Entitlement Processing in CRM E-Service
      Start Level 3 Node Interaction CenterInteraction CenterEnd Level 3 Node Interaction Center
         Start Level 4 Node IC MarketingIC MarketingEnd Level 4 Node IC Marketing
         Start Level 4 Node IC Sales with CRM Sales OrderIC Sales with CRM Sales OrderEnd Level 4 Node IC Sales with CRM Sales Order
         Start Level 4 Node IC Sales with ERP Sales OrderIC Sales with ERP Sales OrderEnd Level 4 Node IC Sales with ERP Sales Order
         Start Level 4 Node IC ManagementIC ManagementEnd Level 4 Node IC Management
         Start Level 4 Node IC ServiceIC ServiceEnd Level 4 Node IC Service
      Start Level 3 Node E-CommerceE-CommerceEnd Level 3 Node E-Commerce
         Start Level 4 Node E-MarketingE-MarketingEnd Level 4 Node E-Marketing
            Start Level 5 Node Catalog Management in CRMCatalog Management in CRMEnd Level 5 Node Catalog Management in CRM
            Start Level 5 Node Campaign Management in CRM E-CommerceCampaign Management in CRM E-CommerceEnd Level 5 Node Campaign Management in CRM E-Commerce
         Start Level 4 Node E-SellingE-SellingEnd Level 4 Node E-Selling
            Start Level 5 Node Contract Management in CRM E-CommerceContract Management in CRM E-CommerceEnd Level 5 Node Contract Management in CRM E-Commerce
            Start Level 5 Node Quotation and Order Management in CRM E-CommerceQuotation and Order Management in CRM E-CommerceEnd Level 5 Node Quotation and Order Management in CRM E-Commerce
            Start Level 5 Node Web Auctions: Auctioning via Web ShopWeb Auctions: Auctioning via Web ShopEnd Level 5 Node Web Auctions: Auctioning via Web Shop
            Start Level 5 Node Web Auctions: Selling via eBayŽ in CRMWeb Auctions: Selling via eBayŽ in CRMEnd Level 5 Node Web Auctions: Selling via eBayŽ in CRM
         Start Level 4 Node E-ServiceE-ServiceEnd Level 4 Node E-Service
            Start Level 5 Node Complaints and Returns Management in E-CommerceComplaints and Returns Management in E-CommerceEnd Level 5 Node Complaints and Returns Management in E-Commerce
            Start Level 5 Node Service Request ManagementService Request ManagementEnd Level 5 Node Service Request Management
            Start Level 5 Node Solution AssistanceSolution AssistanceEnd Level 5 Node Solution Assistance
      Start Level 3 Node Channel ManagementChannel ManagementEnd Level 3 Node Channel Management
         Start Level 4 Node Account and Contact Management with Channel PartnersAccount and Contact Management with Channel PartnersEnd Level 4 Node Account and Contact Management with Channel Partners
         Start Level 4 Node Campaign Management with Channel PartnersCampaign Management with Channel PartnersEnd Level 4 Node Campaign Management with Channel Partners
         Start Level 4 Node Lead and Opportunity Management with Channel PartnersLead and Opportunity Management with Channel PartnersEnd Level 4 Node Lead and Opportunity Management with Channel Partners
         Start Level 4 Node Collaborative SellingCollaborative SellingEnd Level 4 Node Collaborative Selling
         Start Level 4 Node Partner ManagementPartner ManagementEnd Level 4 Node Partner Management
         Start Level 4 Node Quotation and Order Management for Business-on-BehalfQuotation and Order Management for Business-on-BehalfEnd Level 4 Node Quotation and Order Management for Business-on-Behalf
         Start Level 4 Node Scenario-Independent ProcessesScenario-Independent ProcessesEnd Level 4 Node Scenario-Independent Processes
            Start Level 5 Node Managing CRM DocumentsManaging CRM DocumentsEnd Level 5 Node Managing CRM Documents
               Start Level 6 Node Functions Used in this Business ProcessFunctions Used in this Business ProcessEnd Level 6 Node Functions Used in this Business Process
            Start Level 5 Node Managing KM DocumentsManaging KM DocumentsEnd Level 5 Node Managing KM Documents
               Start Level 6 Node Functions Used in this Business ProcessFunctions Used in this Business ProcessEnd Level 6 Node Functions Used in this Business Process
            Start Level 5 Node Managing NewsManaging NewsEnd Level 5 Node Managing News
               Start Level 6 Node Functions Used in this Business ProcessFunctions Used in this Business ProcessEnd Level 6 Node Functions Used in this Business Process
      Start Level 3 Node Field ApplicationsField ApplicationsEnd Level 3 Node Field Applications
         Start Level 4 Node Field Account and Contact Management with CRM Mobile SalesField Account and Contact Management with CRM Mobile SalesEnd Level 4 Node Field Account and Contact Management with CRM Mobile Sales
         Start Level 4 Node Field Account, Contact Management: CRM Mobile Sales for HandheldField Account, Contact Management: CRM Mobile Sales for HandheldEnd Level 4 Node Field Account, Contact Management: CRM Mobile Sales for Handheld
         Start Level 4 Node Field Campaign Management with CRM Mobile SalesField Campaign Management with CRM Mobile SalesEnd Level 4 Node Field Campaign Management with CRM Mobile Sales
         Start Level 4 Node Field Complaints Management with CRM Mobile ServiceField Complaints Management with CRM Mobile ServiceEnd Level 4 Node Field Complaints Management with CRM Mobile Service
         Start Level 4 Node Field Opportunity Management with CRM Mobile SalesField Opportunity Management with CRM Mobile SalesEnd Level 4 Node Field Opportunity Management with CRM Mobile Sales
         Start Level 4 Node Field Quotation and Order Management with CRM Mobile SalesField Quotation and Order Management with CRM Mobile SalesEnd Level 4 Node Field Quotation and Order Management with CRM Mobile Sales
         Start Level 4 Node Field Quotation, Order Management: CRM Mobile Sales for HandheldField Quotation, Order Management: CRM Mobile Sales for HandheldEnd Level 4 Node Field Quotation, Order Management: CRM Mobile Sales for Handheld
         Start Level 4 Node Field Sales using Mobile Sales OnlineField Sales using Mobile Sales OnlineEnd Level 4 Node Field Sales using Mobile Sales Online
         Start Level 4 Node Field Service Order Management with CRM Mobile ServiceField Service Order Management with CRM Mobile ServiceEnd Level 4 Node Field Service Order Management with CRM Mobile Service
         Start Level 4 Node Field Service Order Management with ERP Mobile ServiceField Service Order Management with ERP Mobile ServiceEnd Level 4 Node Field Service Order Management with ERP Mobile Service
         Start Level 4 Node Scenario-Independent ProcessesScenario-Independent ProcessesEnd Level 4 Node Scenario-Independent Processes
            Start Level 5 Node Visit Planning with CRM Mobile SalesVisit Planning with CRM Mobile SalesEnd Level 5 Node Visit Planning with CRM Mobile Sales
               Start Level 6 Node Functions Used in this Business ProcessFunctions Used in this Business ProcessEnd Level 6 Node Functions Used in this Business Process
            Start Level 5 Node Activity Scheduling with CRM Mobile SalesActivity Scheduling with CRM Mobile SalesEnd Level 5 Node Activity Scheduling with CRM Mobile Sales
               Start Level 6 Node Functions Used in this Business ProcessFunctions Used in this Business ProcessEnd Level 6 Node Functions Used in this Business Process
            Start Level 5 Node Analyzing Local Data in CRM Mobile ClientAnalyzing Local Data in CRM Mobile ClientEnd Level 5 Node Analyzing Local Data in CRM Mobile Client
               Start Level 6 Node Functions Used in This Business ProcessFunctions Used in This Business ProcessEnd Level 6 Node Functions Used in This Business Process
            Start Level 5 Node SAP BW Analysis in CRM Mobile ClientSAP BW Analysis in CRM Mobile ClientEnd Level 5 Node SAP BW Analysis in CRM Mobile Client
               Start Level 6 Node Functions Used in This Business ProcessFunctions Used in This Business ProcessEnd Level 6 Node Functions Used in This Business Process
      Start Level 3 Node Industry-Specific CRMIndustry-Specific CRMEnd Level 3 Node Industry-Specific CRM
         Start Level 4 Node Manufacturing IndustriesManufacturing IndustriesEnd Level 4 Node Manufacturing Industries
            Start Level 5 Node SAP Trade Promotion ManagementSAP Trade Promotion ManagementEnd Level 5 Node SAP Trade Promotion Management
            Start Level 5 Node SAP Brand ManagementSAP Brand ManagementEnd Level 5 Node SAP Brand Management
            Start Level 5 Node Channel Sales Management for High TechChannel Sales Management for High TechEnd Level 5 Node Channel Sales Management for High Tech
            Start Level 5 Node Contract Management for PharmaceuticalsContract Management for PharmaceuticalsEnd Level 5 Node Contract Management for Pharmaceuticals
            Start Level 5 Node Field Sales for the Pharmaceuticals IndustryField Sales for the Pharmaceuticals IndustryEnd Level 5 Node Field Sales for the Pharmaceuticals Industry
            Start Level 5 Node Interaction Center for AutomotiveInteraction Center for AutomotiveEnd Level 5 Node Interaction Center for Automotive
            Start Level 5 Node Service Operation Planning and ExecutionService Operation Planning and ExecutionEnd Level 5 Node Service Operation Planning and Execution
         Start Level 4 Node Service IndustriesService IndustriesEnd Level 4 Node Service Industries
            Start Level 5 Node MediaMediaEnd Level 5 Node Media
               Start Level 6 Node Subscriptions to Loose-Leaf Publs, Journals, and Closed SeriesSubscriptions to Loose-Leaf Publs, Journals, and Closed SeriesEnd Level 6 Node Subscriptions to Loose-Leaf Publs, Journals, and Closed Series
               Start Level 6 Node Author Relationship ManagementAuthor Relationship ManagementEnd Level 6 Node Author Relationship Management
               Start Level 6 Node Content Acquisition and Rights ManagementContent Acquisition and Rights ManagementEnd Level 6 Node Content Acquisition and Rights Management
               Start Level 6 Node License Acquis. Outgoing Royalties Settlement for EntertainmentLicense Acquis. Outgoing Royalties Settlement for EntertainmentEnd Level 6 Node License Acquis. Outgoing Royalties Settlement for Entertainment
               Start Level 6 Node License Sales for PCPLicense Sales for PCPEnd Level 6 Node License Sales for PCP
               Start Level 6 Node License Sales and Incoming Royalties Billing for EntertainmentLicense Sales and Incoming Royalties Billing for EntertainmentEnd Level 6 Node License Sales and Incoming Royalties Billing for Entertainment
               Start Level 6 Node License Sales and Merchandizing for BroadcastingLicense Sales and Merchandizing for BroadcastingEnd Level 6 Node License Sales and Merchandizing for Broadcasting
               Start Level 6 Node Product Sales and Distribution for EntertainmentProduct Sales and Distribution for EntertainmentEnd Level 6 Node Product Sales and Distribution for Entertainment
               Start Level 6 Node Rights Inventory ManagementRights Inventory ManagementEnd Level 6 Node Rights Inventory Management
            Start Level 5 Node Public SectorPublic SectorEnd Level 5 Node Public Sector
               Start Level 6 Node Constituent Services for Public SectorConstituent Services for Public SectorEnd Level 6 Node Constituent Services for Public Sector
               Start Level 6 Node Financial Customer Care for Public SectorFinancial Customer Care for Public SectorEnd Level 6 Node Financial Customer Care for Public Sector
               Start Level 6 Node Grants Management - GrantorGrants Management - GrantorEnd Level 6 Node Grants Management - Grantor
            Start Level 5 Node UtilitiesUtilitiesEnd Level 5 Node Utilities
               Start Level 6 Node Sales Management for Commercial and Industrial CustomersSales Management for Commercial and Industrial CustomersEnd Level 6 Node Sales Management for Commercial and Industrial Customers
               Start Level 6 Node Customer-Related Service ProcessesCustomer-Related Service ProcessesEnd Level 6 Node Customer-Related Service Processes
               Start Level 6 Node Sales Management for Residential CustomersSales Management for Residential CustomersEnd Level 6 Node Sales Management for Residential Customers
               Start Level 6 Node Campaign Management for UtilitiesCampaign Management for UtilitiesEnd Level 6 Node Campaign Management for Utilities
            Start Level 5 Node TelecommunicationsTelecommunicationsEnd Level 5 Node Telecommunications
               Start Level 6 Node Sales and Order ManagementSales and Order ManagementEnd Level 6 Node Sales and Order Management
               Start Level 6 Node Contract and Order Management in the Telecommunications SectorContract and Order Management in the Telecommunications SectorEnd Level 6 Node Contract and Order Management in the Telecommunications Sector
               Start Level 6 Node Churn ManagementChurn ManagementEnd Level 6 Node Churn Management
               Start Level 6 Node Customer Field Service ManagementCustomer Field Service ManagementEnd Level 6 Node Customer Field Service Management
               Start Level 6 Node Dealer Lifecycle ManagementDealer Lifecycle ManagementEnd Level 6 Node Dealer Lifecycle Management
               Start Level 6 Node Dealer Operations ManagementDealer Operations ManagementEnd Level 6 Node Dealer Operations Management
            Start Level 5 Node mySAP CRM for HealthcaremySAP CRM for HealthcareEnd Level 5 Node mySAP CRM for Healthcare
            Start Level 5 Node Financial Customer Care and Dispute ManagementFinancial Customer Care and Dispute ManagementEnd Level 5 Node Financial Customer Care and Dispute Management
            Start Level 5 Node LeasingLeasingEnd Level 5 Node Leasing
            Start Level 5 Node Account OriginationAccount OriginationEnd Level 5 Node Account Origination
            Start Level 5 Node Retail Multisite Workforce DeploymentRetail Multisite Workforce DeploymentEnd Level 5 Node Retail Multisite Workforce Deployment
   Start Level 2 Node Components and FunctionsComponents and FunctionsEnd Level 2 Node Components and Functions
      Start Level 3 Node Business TransactionBusiness TransactionEnd Level 3 Node Business Transaction
      Start Level 3 Node Master DataMaster DataEnd Level 3 Node Master Data
         Start Level 4 Node Organizational Management in SAP CRM EnterpriseOrganizational Management in SAP CRM EnterpriseEnd Level 4 Node Organizational Management in SAP CRM Enterprise
         Start Level 4 Node Business PartnersBusiness PartnersEnd Level 4 Node Business Partners
         Start Level 4 Node ProductsProductsEnd Level 4 Node Products
         Start Level 4 Node Individual ObjectsIndividual ObjectsEnd Level 4 Node Individual Objects
         Start Level 4 Node Partner/Product RangesPartner/Product RangesEnd Level 4 Node Partner/Product Ranges
         Start Level 4 Node ListingsListingsEnd Level 4 Node Listings
         Start Level 4 Node Product CatalogProduct CatalogEnd Level 4 Node Product Catalog
         Start Level 4 Node Condition TechniqueCondition TechniqueEnd Level 4 Node Condition Technique
         Start Level 4 Node Installed Base ManagementInstalled Base ManagementEnd Level 4 Node Installed Base Management
         Start Level 4 Node Warranty ManagementWarranty ManagementEnd Level 4 Node Warranty Management
         Start Level 4 Node CountersCountersEnd Level 4 Node Counters
         Start Level 4 Node Solution DatabaseSolution DatabaseEnd Level 4 Node Solution Database
         Start Level 4 Node TerritoryTerritoryEnd Level 4 Node Territory
         Start Level 4 Node Account OriginationAccount OriginationEnd Level 4 Node Account Origination
         Start Level 4 Node Contract ObjectContract ObjectEnd Level 4 Node Contract Object
      Start Level 3 Node Basic FunctionsBasic FunctionsEnd Level 3 Node Basic Functions
         Start Level 4 Node CRM Access Control EngineCRM Access Control EngineEnd Level 4 Node CRM Access Control Engine
         Start Level 4 Node Partner ProcessingPartner ProcessingEnd Level 4 Node Partner Processing
         Start Level 4 Node Business Partner CockpitBusiness Partner CockpitEnd Level 4 Node Business Partner Cockpit
         Start Level 4 Node Date Management (CRM-BF-DAT)Date Management (CRM-BF-DAT)End Level 4 Node Date Management (CRM-BF-DAT)
         Start Level 4 Node PricingPricingEnd Level 4 Node Pricing
         Start Level 4 Node Commodity PricingCommodity PricingEnd Level 4 Node Commodity Pricing
         Start Level 4 Node Free GoodsFree GoodsEnd Level 4 Node Free Goods
         Start Level 4 Node Product ConfigurationProduct ConfigurationEnd Level 4 Node Product Configuration
         Start Level 4 Node Output DeterminationOutput DeterminationEnd Level 4 Node Output Determination
         Start Level 4 Node Actions in CRM EnterpriseActions in CRM EnterpriseEnd Level 4 Node Actions in CRM Enterprise
         Start Level 4 Node CRM Content ManagementCRM Content ManagementEnd Level 4 Node CRM Content Management
         Start Level 4 Node Text ManagementText ManagementEnd Level 4 Node Text Management
         Start Level 4 Node Survey ToolSurvey ToolEnd Level 4 Node Survey Tool
         Start Level 4 Node One-to-One E-MailOne-to-One E-MailEnd Level 4 Node One-to-One E-Mail
         Start Level 4 Node Payment Card ProcessingPayment Card ProcessingEnd Level 4 Node Payment Card Processing
         Start Level 4 Node Cash on DeliveryCash on DeliveryEnd Level 4 Node Cash on Delivery
         Start Level 4 Node Entitlement ManagementEntitlement ManagementEnd Level 4 Node Entitlement Management
         Start Level 4 Node Multilevel CategorizationMultilevel CategorizationEnd Level 4 Node Multilevel Categorization
         Start Level 4 Node Web Event Capture and Web Analysis GuideWeb Event Capture and Web Analysis GuideEnd Level 4 Node Web Event Capture and Web Analysis Guide
         Start Level 4 Node SAP Business WorkflowSAP Business WorkflowEnd Level 4 Node SAP Business Workflow
         Start Level 4 Node Workflow ModelerWorkflow ModelerEnd Level 4 Node Workflow Modeler
         Start Level 4 Node Enhancements with the Easy Enhancement Workbench in CRMEnhancements with the Easy Enhancement Workbench in CRMEnd Level 4 Node Enhancements with the Easy Enhancement Workbench in CRM
         Start Level 4 Node Attribute EnhancementAttribute EnhancementEnd Level 4 Node Attribute Enhancement
         Start Level 4 Node Text Replacement ToolText Replacement ToolEnd Level 4 Node Text Replacement Tool
         Start Level 4 Node Data ArchivingData ArchivingEnd Level 4 Node Data Archiving
         Start Level 4 Node Campaign DeterminationCampaign DeterminationEnd Level 4 Node Campaign Determination
         Start Level 4 Node Determination of External Reference NumbersDetermination of External Reference NumbersEnd Level 4 Node Determination of External Reference Numbers
         Start Level 4 Node Software Agent Framework (SAF)Software Agent Framework (SAF)End Level 4 Node Software Agent Framework (SAF)
      Start Level 3 Node MarketingMarketingEnd Level 3 Node Marketing
      Start Level 3 Node SalesSalesEnd Level 3 Node Sales
         Start Level 4 Node Account PlanningAccount PlanningEnd Level 4 Node Account Planning
         Start Level 4 Node Activity ManagementActivity ManagementEnd Level 4 Node Activity Management
         Start Level 4 Node Opportunity ManagementOpportunity ManagementEnd Level 4 Node Opportunity Management
         Start Level 4 Node Sales TransactionsSales TransactionsEnd Level 4 Node Sales Transactions
         Start Level 4 Node Contracts and AgreementsContracts and AgreementsEnd Level 4 Node Contracts and Agreements
         Start Level 4 Node Availability CheckAvailability CheckEnd Level 4 Node Availability Check
         Start Level 4 Node Credit ManagementCredit ManagementEnd Level 4 Node Credit Management
         Start Level 4 Node TaxesTaxesEnd Level 4 Node Taxes
         Start Level 4 Node BillingBillingEnd Level 4 Node Billing
         Start Level 4 Node Cash on DeliveryCash on DeliveryEnd Level 4 Node Cash on Delivery
         Start Level 4 Node Rebate ProcessingRebate ProcessingEnd Level 4 Node Rebate Processing
      Start Level 3 Node ServiceServiceEnd Level 3 Node Service
         Start Level 4 Node Service Contracts and Service PlansService Contracts and Service PlansEnd Level 4 Node Service Contracts and Service Plans
         Start Level 4 Node Usage-Based Service Contract ProcessingUsage-Based Service Contract ProcessingEnd Level 4 Node Usage-Based Service Contract Processing
         Start Level 4 Node Warranty ManagementWarranty ManagementEnd Level 4 Node Warranty Management
         Start Level 4 Node Warranty Claim ProcessingWarranty Claim ProcessingEnd Level 4 Node Warranty Claim Processing
         Start Level 4 Node Product Service LettersProduct Service LettersEnd Level 4 Node Product Service Letters
         Start Level 4 Node Service ProcessesService ProcessesEnd Level 4 Node Service Processes
         Start Level 4 Node Web RequestsWeb RequestsEnd Level 4 Node Web Requests
         Start Level 4 Node Complaints and ReturnsComplaints and ReturnsEnd Level 4 Node Complaints and Returns
         Start Level 4 Node In-House Repair OrdersIn-House Repair OrdersEnd Level 4 Node In-House Repair Orders
         Start Level 4 Node Service Resource PlanningService Resource PlanningEnd Level 4 Node Service Resource Planning
         Start Level 4 Node Scheduling Engine InterfaceScheduling Engine InterfaceEnd Level 4 Node Scheduling Engine Interface
         Start Level 4 Node Service ConfirmationsService ConfirmationsEnd Level 4 Node Service Confirmations
         Start Level 4 Node Case ManagementCase ManagementEnd Level 4 Node Case Management
         Start Level 4 Node BillingBillingEnd Level 4 Node Billing
      Start Level 3 Node E-CommerceE-CommerceEnd Level 3 Node E-Commerce
      Start Level 3 Node Interaction CenterInteraction CenterEnd Level 3 Node Interaction Center
      Start Level 3 Node Channel Management - ComponentChannel Management - ComponentEnd Level 3 Node Channel Management - Component
      Start Level 3 Node Functions for Service IndustriesFunctions for Service IndustriesEnd Level 3 Node Functions for Service Industries
         Start Level 4 Node KMD Social ServicesKMD Social ServicesEnd Level 4 Node KMD Social Services
         Start Level 4 Node Grants Management for Grantor in CRMGrants Management for Grantor in CRMEnd Level 4 Node Grants Management for Grantor in CRM
         Start Level 4 Node SAP LeasingSAP LeasingEnd Level 4 Node SAP Leasing
         Start Level 4 Node Account OriginationAccount OriginationEnd Level 4 Node Account Origination
         Start Level 4 Node Workforce Deployment for RetailWorkforce Deployment for RetailEnd Level 4 Node Workforce Deployment for Retail
         Start Level 4 Node mySAP CRM for HealthcaremySAP CRM for HealthcareEnd Level 4 Node mySAP CRM for Healthcare
         Start Level 4 Node Business Rule Framework in CRMBusiness Rule Framework in CRMEnd Level 4 Node Business Rule Framework in CRM
         Start Level 4 Node IS-U/CRM Integration: Replication of Tech. and Bus. ObjectsIS-U/CRM Integration: Replication of Tech. and Bus. ObjectsEnd Level 4 Node IS-U/CRM Integration: Replication of Tech. and Bus. Objects
         Start Level 4 Node IS-U/CRM Integration: Sales Management for Residential CustomersIS-U/CRM Integration: Sales Management for Residential CustomersEnd Level 4 Node IS-U/CRM Integration: Sales Management for Residential Customers
         Start Level 4 Node IS-U/CRM Integration MarketingIS-U/CRM Integration MarketingEnd Level 4 Node IS-U/CRM Integration Marketing
         Start Level 4 Node Replication of Business Partner Contacts in CRM ActivitiesReplication of Business Partner Contacts in CRM ActivitiesEnd Level 4 Node Replication of Business Partner Contacts in CRM Activities
         Start Level 4 Node Interface Enhancements in the CRM Interaction CenterInterface Enhancements in the CRM Interaction CenterEnd Level 4 Node Interface Enhancements in the CRM Interaction Center
         Start Level 4 Node Functions in Interaction Center for Financial Customer Care andFunctions in Interaction Center for Financial Customer Care andEnd Level 4 Node Functions in Interaction Center for Financial Customer Care and
         Start Level 4 Node Integrated Functions In Other SystemsIntegrated Functions In Other SystemsEnd Level 4 Node Integrated Functions In Other Systems
         Start Level 4 Node Price Determination in SAP IS-UPrice Determination in SAP IS-UEnd Level 4 Node Price Determination in SAP IS-U
         Start Level 4 Node Functional Documentation mySAP CRM for TelecommunicationsFunctional Documentation mySAP CRM for TelecommunicationsEnd Level 4 Node Functional Documentation mySAP CRM for Telecommunications
         Start Level 4 Node Intellectual Property ManagementIntellectual Property ManagementEnd Level 4 Node Intellectual Property Management
      Start Level 3 Node Functions for Manufacturing IndustriesFunctions for Manufacturing IndustriesEnd Level 3 Node Functions for Manufacturing Industries
         Start Level 4 Node Functions for the Pharmaceutical IndustryFunctions for the Pharmaceutical IndustryEnd Level 4 Node Functions for the Pharmaceutical Industry
         Start Level 4 Node Functions for AutomotiveFunctions for AutomotiveEnd Level 4 Node Functions for Automotive
   Start Level 2 Node AnalyticsAnalyticsEnd Level 2 Node Analytics
      Start Level 3 Node BI ContentBI ContentEnd Level 3 Node BI Content
         Start Level 4 Node Cross-Scenario AnalysesCross-Scenario AnalysesEnd Level 4 Node Cross-Scenario Analyses
         Start Level 4 Node Customer AnalysesCustomer AnalysesEnd Level 4 Node Customer Analyses
         Start Level 4 Node Product AnalysesProduct AnalysesEnd Level 4 Node Product Analyses
         Start Level 4 Node Service AnalysesService AnalysesEnd Level 4 Node Service Analyses
         Start Level 4 Node Sales AnalysesSales AnalysesEnd Level 4 Node Sales Analyses
         Start Level 4 Node Entitlement AnalysesEntitlement AnalysesEnd Level 4 Node Entitlement Analyses
         Start Level 4 Node Industry-Specific AnalysesIndustry-Specific AnalysesEnd Level 4 Node Industry-Specific Analyses
         Start Level 4 Node Grants Management for GrantorGrants Management for GrantorEnd Level 4 Node Grants Management for Grantor
         Start Level 4 Node Interaction Channel AnalysesInteraction Channel AnalysesEnd Level 4 Node Interaction Channel Analyses
         Start Level 4 Node Marketing AnalysesMarketing AnalysesEnd Level 4 Node Marketing Analyses
         Start Level 4 Node Cross-Application Performance AnalysesCross-Application Performance AnalysesEnd Level 4 Node Cross-Application Performance Analyses
         Start Level 4 Node E-AnalyticsE-AnalyticsEnd Level 4 Node E-Analytics
         Start Level 4 Node Partner and Channel AnalyticsPartner and Channel AnalyticsEnd Level 4 Node Partner and Channel Analytics
      Start Level 3 Node Business IntelligenceBusiness IntelligenceEnd Level 3 Node Business Intelligence
         Start Level 4 Node Measure PerformanceMeasure PerformanceEnd Level 4 Node Measure Performance
         Start Level 4 Node Predict EventsPredict EventsEnd Level 4 Node Predict Events
         Start Level 4 Node Plan SuccessPlan SuccessEnd Level 4 Node Plan Success
         Start Level 4 Node Optimizing Campaigns Using an Optimization ElementOptimizing Campaigns Using an Optimization ElementEnd Level 4 Node Optimizing Campaigns Using an Optimization Element
   Start Level 2 Node Data Exchange and Mobile TechnologiesData Exchange and Mobile TechnologiesEnd Level 2 Node Data Exchange and Mobile Technologies
      Start Level 3 Node CRM Integration ServicesCRM Integration ServicesEnd Level 3 Node CRM Integration Services
      Start Level 3 Node CRM Mobile TechnologyCRM Mobile TechnologyEnd Level 3 Node CRM Mobile Technology
         Start Level 4 Node Central Software Deployment ToolCentral Software Deployment ToolEnd Level 4 Node Central Software Deployment Tool
         Start Level 4 Node Mobile Application StudioMobile Application StudioEnd Level 4 Node Mobile Application Studio
         Start Level 4 Node Translation ToolTranslation ToolEnd Level 4 Node Translation Tool
         Start Level 4 Node Mobile Upgrade ConsoleMobile Upgrade ConsoleEnd Level 4 Node Mobile Upgrade Console
         Start Level 4 Node SAP CRM Mobile Authorization Management ToolSAP CRM Mobile Authorization Management ToolEnd Level 4 Node SAP CRM Mobile Authorization Management Tool
         Start Level 4 Node Mobile System MaintenanceMobile System MaintenanceEnd Level 4 Node Mobile System Maintenance
      Start Level 3 Node RosettaNet- and IDoc MappingsRosettaNet- and IDoc MappingsEnd Level 3 Node RosettaNet- and IDoc Mappings
         Start Level 4 Node R/3 ORDERS IDoc MappingR/3 ORDERS IDoc MappingEnd Level 4 Node R/3 ORDERS IDoc Mapping
         Start Level 4 Node RosettaNet MappingsRosettaNet MappingsEnd Level 4 Node RosettaNet Mappings