E-Service 

This key area enables you to turn the Internet into a profitable service channel for business partners. You can provide your customers and partners with Web-based self-service tools that let them access enterprise knowledge and information. They no longer need agents or service representatives to solve their product problems. They can perform service tasks such as requesting a service visit, logging a complaint, registering a product, managing their installed bases and updating their account. E-Service supports you in reducing transaction costs while improving customer satisfaction.