Inbound Delivery Processing 

 

Purpose

 

You use this process to create a delivery for an existing returns item in SAP R/3 and to enter the goods receipt.

 

Prerequisites

 

You have created a document with a returns items in SAP CRM. After saving, the returns item was replicated to a sales order in SAP R/3. The unique RMA (Return Material Authorization) number is available in SAP R/3.

 

Process Flow

 

 

...

       1.      The system converts the returns request item to a sales order item (SAP CRM).

The system replicates the returns request item in the sales order in SAP R/3.

 

       2.      Create a returns delivery (SAP R/3).

The returned product arrives in goods receipt. The customer has recorded the RMA number on the delivery note. The RMA number is used to find the returns item.

 

       3.      Post goods receipt (SAP R/3).

You post the goods receipt. Create the delivery for the returns item.

For more information, see Goods Receipt Posting.

The goods receipt is posted to the stock defined for the process. (Sales order stock, blocked stock, unrestricted stock,  blocked stock returns).