Field Applications 

This key capability enables you to utilize marketing, sales, and service functionality in an offline environment for sales force representatives and service technicians who work in the field. To manage customer relationships successfully, companies that have employees working in the field must make sure their employees have up-to-date and complete information about the customers they visit. In turn, new information gathered from field operations must be integrated into the complete customer picture and made available to other company representatives who interact with the customer. Field Applications provides you with a full range of functionality and integration capabilities to meet these needs.

Using Field Applications, field sales representatives and service technicians are able to access and update customer relationship data on their notebooks or PDAs (Personal Digital Assistants) while they carry out work in the field.

Field Applications comprises the following applications:

·        Mobile Sales

·        Mobile Service

·        Mobile Sales for Handheld

·        Mobile Service for Handheld