Enterprise Service 

 

This key capability enables you to manage the service cycle efficiently and intelligently. It supports you in the following areas:

·        Service Planning and Forecasting –  including prediction and proactive planning of services and resources, and strategic service planning

·        Customer Service and Support –  including contract-, warranty-, and installed base management, efficient processing of service processes and case management

·        Resource Planning and Optimization – including planning, assignment, and monitoring of tasks, and resource planning based on availability and qualifications

·        Service Operations Management – supporting the smooth execution of core service processes with integrated controlling and logistics functionality

·        Professional Services – supporting projects with processes such as opportunity management, project management, resource planning, and controlling

In each of these areas, Service Analytics functions support you in analyzing the success of your operations from diverse perspectives.