Planned Services 

 

Purpose

 

You can use this business scenario for the advance scheduling and organization of services that reoccur at specific intervals, such as maintenance, or quotation creation.

Service plans help you to save costs incurred through unforeseen downtimes and to increase efficiency, for example, through improved and more comprehensible planning, and the more efficient scheduling of resources, such as employees or materials.

In the service plan, the scope of periodic services is described and due dates for the services are calculated and monitored.

The service plan simulation provides you with a list of future service orders and enables you to determine the resources (service employees, spare parts) required for each service order, and to calculate the workload for a predefined period.

 

Prerequisites

 

Business Partner	SAP Application Component	Configuration
Provider	SAP CRM 4.0 SAP BW 3.10 SAP R/3 4.6C	Use SAP Solution Manager.