Sending an E-Mail to an Agent (SAP Library

Sending an E-Mail to an Agent

Use

As a customer, you can send E-mails to an agent when you need assistance. E-mails are usually written requesting for the following:

Extra secured information
Information that you need for future reference
Information that does not involve immediate navigation in a Web shop, as there is a time delay in the response.

Example

You can send an E-mail requesting for the following:

Prerequisites

You have accessed Live Web Collaboration. For more information, see Accessing Live Web Collaboration.

Procedure

In the SAP Internet Sales - Help window, click E-mail.

The E-mail page appears.

Enter your E-mail ID, select a subject of your query and enter your query details.

If you want to:

Result

An agent replies back to your E-mail within certain hours. You can check your E-mail for a response from the agent.