Order Processing on Behalf (SAP Library - Catalog and Order Management for Business-on-Behalf)

Order Processing on Behalf

Purpose

Your channel or service partners can use this business process to create a sales order in the customer shop on behalf of an account. The sales order refers to one or several items from your product or service catalog.

A business deal takes place between your enterprise and the end customer. The partner acts as agent.

Prerequisites

· You have created the customer shop in shop management for the Business-on-Behalf scenario.

· If you would like to use the duplicate check, you have to activate it in Customizing for Customer Relationship Management under Channel Management ® Basic Settings ® Activate Duplicate Check.

Overview of Settings

Web application	b2b
XCM scenario	Business-on-Behalf
Catalog	B2B catalog
Sales area	Sales area for sales transactions between end customer and brand owner
Transaction type	ISBR
Sold-to party	End customer
Pricing	Pricing/conditions with reference to the sales area for sales transactions between end customer and partner Document pricing procedure of transaction type ISBR and customer pricing procedure (in end customer business partner master)

Process Flow

This graphic is explained in the accompanying text

1. Partner logs on to partner portal (partner portal and SAP CRM server)

2. Partner searches for specific account (partner portal and SAP CRM server)

The partner can only see accounts that have a relationship to that partner. It is possible that the account is already available in the system, but does not have a relationship to the partner that has logged on here in the partner portal.

3. Partner creates account and maintains it (partner portal and SAP CRM server)

If the partner does not find the account in the system, the partner creates one.

4. The system saves the account with relationship to partner (SAP CRM server and SAP R/3), and checks for duplicates (third-party tool)

The duplicate check is optional, you can find more information under Structure link Duplicate Check.

5. The partner places the product in the shopping basket (partner portal and SAP CRM server)

6. The partner configures the product (partner portal and SAP CRM server)

You can find more information under Structure link Product configuration in the sales transaction.

7. Partner creates a new order on behalf of the account (partner portal and SAP CRM server)

The partner transfers the shopping basket to an order on behalf of the customer (push button To Order). From your point of view, this is a sales order.

8. System determines prices for the account (SAP CRM server) and calculates the tax (only USA – third party tool)

The system determines the prices and the value of individual items. For more information, see Structure link Pricing.

Prices come from your system, the partner cannot change these prices.If you have maintained customer-specific prices, these prices are specific for this account.

9. System performs an ATP check (SAP APO or SAP R/3).

For more information, see Structure link Availability Check.

10. The partner submits the order (partner portal and SAP CRM server)

The system displays an order acknowledgement.

11. System performs credit check (SAP CRM server and SAP R/3)

12. The system replicates a sales order (SAP CRM server) and the system receives the sales order (SAP R/3)

Result

The partner has created a sales order for your enterprise on behalf of the end customer. The end customer is in possession of an order confirmation.