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Process documentation Planned Service Analysis Locate the document in its SAP Library structure

Purpose

You can use this business process to analyze the advance scheduling and organization of services that reoccur at specific intervals, such as maintenance, or quotation creation.

Process Flow

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       1.      System provides planned service data (SAP CRM)

       2.      System updates planned service data (SAP BW)

       3.      Monitor resource requirements (SAP BW)

You can use the following queries for this analysis:

¡        Resource Requirements and Service Volume (0CRM_FOCS_Q0001)

¡        Resource Requirements and Service Volume (Order Level) (0CRM_FOCS_Q0002)

       4.      Monitor service volumes (SAP BW)

 

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