Getting Started with the Interaction Center
Interaction Center WebClient
Launching the Interaction Center WebClient
Interaction Center WebClient Interface
Navigation Bar
Scratch Pad
Toolbars in the Interaction Center
Toolbar Buttons and Modes (IC WebClient)
Queue Status
Agent Dashboard
Alerts and Messages
Alert Modeler
Sending Messages with Broadcast Messaging
Transaction Launcher
Defining Transaction Launcher Logical Systems and URLs
My Worklist
Index
Interactive Scripting
Interactive Scripts
Scripts
Details
Interactive Script Editor
Accessing the Interactive Script Editor
Creating Questions
Creating Answers
Creating Actions
Creating Scripts
Template
Assigning Scripts to Call Lists
Translating Scripts
Interaction Center Profile
Interaction Center WinClient
IC WinClient Framework
Application Area
Navigation Area
Call State
DNIS Translation
Real-Time Screen Pop
Action Box
Toolbars in the Interaction Center
Application Toolbar Buttons and Modes (IC WinClient)
Business Partner Search
Alerts and Messages
Alert Modeler
Sending Messages with Broadcast Messaging
Interactive Scripting
Interactive Scripts
Maintaining Interactive Script Structures
Maintaining Script Texts
Maintaining Script Variables
Hidden Script
Reminder Scripting
Assigning Reminder Scripts to Profiles
Logging
Interaction Center Profile