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Process documentation Account Processing Locate the document in its SAP Library structure

Purpose

Accounts in the context of Account and Contact Management can be understood as firms or organizations, but also persons and groups that have a business relationship with your firm as customers or prospects. The terms account and business partner are used synonymously below.

The process, Account Processing, provides you with a solution for managing and processing business partners and contact persons. In addition, the integration of business transactions, contacts, marketing attributes and so on provides you with quick access to and easy maintenance of all the information on your business partners or contact persons.

Note

You can find some of the documentation for the process Account Processing under Structure linkMaster Data in the section Business Partners.

Process Flow

 

This graphic is explained in the accompanying text

The process, Account Processing, consists of several process steps that form a sequence. However it is not absolutely necessary to adhere to this sequence.

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       1.      The sales employee searches for an account using certain search criteria. One or more accounts are displayed in the hit list according to the search criteria.

        2.      If the required business partner does not yet exist in the system, the sales employee creates the master record and maintains the data for the account, for example address, communication data and data for the contact persons of the account. In the same way, data for existing business partners can be added or changed.

        3.      The sales employee requires more detailed information on the account in order to prepare for a sales call, for example, and displays the detailed data for the account, such as the interaction history, the fact sheet and marketing attributes, attachments, business appointments, and so on.

        4.      The sales employee phones or faxes the account or the contact person at the account.

        5.      In order to conclude his preparations for the sales call, the sales employee can use the print function of the Web browser to print information about the account.

 

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