Order Processing B2B in E-Commerce 

Process

This process enables customers to order products and services. It is designed to enable customers to find and order the chosen products quickly and easily.

This business scenario can be coupled with a purchasing application, such as Enterprise Buyer professional edition.

Process Flow

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       1.      Log onto Web shop in vendor’s SAP CRM system

The customer logs on to the Web shop with their user ID and password.

       2.      System checks and saves personal profile

The customer can optionally create and change a customer profile in the Web shop. Customers can also change their password.

The customer profile is checked and saved in SAP CRM.

 

The customer has several options for placing a purchase order and/or transferring items to the order (Process Steps 3 – 9)

 

       3.      Select quick order entry

The customer chooses quick order entry to create an order

       4.      Select order template

The customer views the existing order templates and creates a purchase order with reference to an order template.

       5.      Select contract and contract items

The customer views the existing contracts and order products from a contract, or creates a purchase order with reference to a contract release order.

       6.      Select quotation

The customer creates a purchase order with reference to a quotation. For more information, see Request for Quotation.

       7.      Select items from top n list

The customer views the global and personalized product recommendations on entering the Web shop. Product recommendations are determined as product proposals in SAP CRM. The customer selects items from the top n list and adds them to the order (see Current Product Recommendations and Personalized Product Recommendations).

       8.      Browse catalog and selects products

The customer browses the Web catalog or uses the quick or extended search functions. the customer can transfer the chosen products to a current purchase order.

       9.      Configure products

The customer can configure products to his/her needs in the Web catalog and transfer them, as configured, to the purchase order.

During the process of interactive configuration, the SAP Internet Pricing and Configurator (SAP IPC) informs customers which product options can be combined and automatically checks the selected product options are consistent and complete.

You can also use the SAP IPC to configure prices, including complex pricing, and support customers during a search for products that either partly or fully match the options selected for a particular product. The Sales Pricing Engine determines the price automatically. For more information, see Product Configuration documentation.

   10.      Select cross- or up-selling products and accessories

The customer selects cross- or up-selling products and accessories in the Web catalog (see Cross-/Up-Selling).

   11.      Add products to shopping basket

The customer adds the chosen products, as well as any cross- or up-selling items to the purchase order.

   12.      System creates order

The system creates a temporary order in SAP CRM, as soon as the customer includes a product in a purchase order and updates it.

   13.      Process ATP check with temporary reservation

Availability data is determined and quantities are reserved in SAP APO each time orders are created or updated. The availability of the customer’s products is displayed to them at item level.

   14.      System calculates availability information in SAP R/3

   15.      System performs credit check

The system carries out a credit limit check in SAP R/3.

   16.      Calculate tax (US)

Optionally, for example for vendors in the United States of America, Tax can be calculated using your E-Service provider

   17.      Save order

The customer checks (delivery type, delivery address, etc.) and saves the order. The order is transferred to the SAP CRM system.

   18.      System saves order

   19.      System provides order status

The system determines the status in SAP R/3.

   20.      E-Service tracks order

Optionally, further information can be displayed by your E-service provider, the carrier can display the delivery status for example.

   21.      View order status

The customer can monitor order status in the Web shop and can change the order, depending on its status (see Transaction Processing/Information and Creating and Changing a Purchase Order).

   22.      System provides invoice

The system accesses the invoice information stored in SAP R/3.

   23.      Customer views invoice

The customer can view the invoice in the Web shop (see Displaying Invoices).

 

See also:

 

For more information about sales order processing in SAP CRM and the transfer of sales orders to SAP R/3, see Sales Order Processing.