Sales Management for Residential Customers
Master Data
Business Agreement
Basic Functions
Account Identification
Agent Guidance
Utility Quotation Processing in the IC (Sing.Contr.Mod.)
Utility Quotation Processing in the IC (Dual Contract Model)
Utility Contract Processing in IC (Dual Contract Model)
Utility Contract Processing in IC (Single Contract Model)
Device Installation
Interaction Wrap-Up
Sales Analysis for Utility Contracts
Interaction Center Statistics
IS-U/CRM Integration: Replication of Tech. and Bus. Objects
IS-U / CRM Integration: Sales Process for Residential Customers