Call Execution and Reporting with Mobile Sales 

Purpose

You can use this business process to make calls to doctors, for example, to distribute samples of a new product on the market. You document the samples that you give to the chosen doctors (customers) on your laptop. To do this, you use the functions in the Activities component in the Mobile Sales application.

For more information on Field Activity Management with Mobile Sales, see the SAP Library under mySAP Customer Relationship Management ® Field Applications ® Field Sales.

Process Flow

 

 

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       1.      Document call (SAP CRM Mobile)

You start Activity Management to document the call to the doctor.

       2.      Select activity journal template (SAP CRM Mobile)

You create a new activity and choose a pharmaceuticals-specific template for the activity journal.

       3.      Drop samples (SAP CRM Mobile)

You give the doctor the samples and record this process in an activity journal. You document the call using the predefined contents of the template for the activity journal. You can also enter additional information that is not contained in the template. The system checks whether the legal requirements of sample issuing are met (for example, the maximum quantity of samples or comparison against the DEA schedule).

       4.      Order samples for professional (SAP CRM Mobile)

If you do not have sufficient samples, you can also order samples for the doctor.

       5.      Set activity status to completed (SAP CRM Mobile)

You close the activity and set its status to Completed.

       6.      Synchronize data (SAP CRM Mobile)

You synchronize the data with SAP CRM Enterprise in your pharmaceuticals company.

       7.      System replicates data (SAP CRM Enterprise)