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Process documentation Contract Creation Locate the document in its SAP Library structure

Purpose

Dealers at a telecommunications company can use this process to enter customer data (such as the business partner and business agreement) and contract data (such as the service contract for a cellular network) directly in SAP CRM using the dealer portal. SAP CRM replicates the business partner and business agreement in SAP Telecommunications (SAP R/3). The dealer can print the contract, have this signed by the customer and then set the contract status to Accepted to trigger activation.

Prerequisites

The dealer has conducted a successful sales negotiation with the customer, in which the customer agreed on a telecommunications cellular network contract.

Process Flow

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       1.      Log on to dealer portal

The dealer logs on to the dealer portal for the telecommunications company. This logon takes place using the web browser.

       2.      Create contract

The dealer uses the portal in SAP CRM to create a service contract with the rate required by the customer and to define additional rate parameters.

       3.      Create or select business partner

They select the business partner (who already exists) or create a new business partner for the customer.

       4.      System replicates business partner

The system replicates the CRM business partner data in SAP Telecommunications (Industry Solution Telecommunication/Revenue Management – Contract Accounting, SAP IS-T/RM-CA).

       5.      System receives and creates business partner

The SAP IS-T/RM-CA System receives the data and creates a SAP R/3 business partner.

       6.      Create or select business agreement

The dealer selects a business agreement (that already exists) or creates a new business agreement.

       7.      System replicates business agreement

The system replicates the CRM business agreement data in the SAP IS-T/RM-CA-System.

       8.      System creates contract account

The SAP IS-T/RM-CA System receives the data and creates a contract account.

       9.      Dealer prints contract

   10.      Customer signs contract

   11.      Change status manually to accepted

The dealer uses the portal to change the status of the service contract in SAP CRM from Open to Accepted to trigger activation of the telecommunications service.

Result

The contract has been created in SAP CRM. The business partner and business agreement data has been created in the SAP R/3 follow-up systems. The telecommunications service can now be activated (process Service Fulfillment and Activation).

 

 

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