Interaction Channel Analytics 
Purpose
This Business Scenario comprises processes that allow you to analyze the efficiency and performance of different interaction channels.
You can use the following processes to analyze your business within the different interaction channels:
E-Commerce
Web Site
Monitoring in ISA (R/3 Edition)
Field
Analyzing local
data with Mobile Client
Interaction Center
Interactive
Scripting Evaluation
Channel and Partner
Sales Quotation
and Order Analysis for Business-on-Behalf
Sales Quotation
and Order Analysis for B2B
Order Analysis
for Channel Commerce
Process Flow
You can either analyze each interaction channel individually or compare interaction channels by combining the processes.