Constituent Service-Master Data
Maintenance 
Purpose
Constituents can use this business process to make changes to their existing business partner master data using the Internet, for example if their address or email address has changed. This means the constituent can communicate with SAP CRM directly.
Master data can be changed for individual constituents and for contact persons and their organizations. All master data on address and communication data can be changed/restricted to a selection, for example, change email address only.
Prerequisites
· SAP provides sample BSP applications that you can copy and adjust to suit your own requirements. For more information, see the Configuration Support for this Business process or Customizing in CRM, under Customer Relationship Management ® E-Service ® Web Requests ® Internet User.
Process Flow
1.
Call Data
Maintenance Self-Service (Web Client)
The constituent calls the master data maintenance by clicking on the
corresponding link in the Internet. The corresponding BSP application is
started.
2.
Logon on
Demand (Web Client)
The constituent is requested to authenticate him/herself with their personal
user in the system.
3.
System
Identifies Constituent (CRM Server)
The system checks the logon data and identifies the corresponding business
partner data.
4.
System
Prepopulates Form Fields (CRM Server)
5.
Edit Data
(Web Client)
The constituent can change master data and/or add data in a prepopulated form
in a browser window.
6.
Submit Form
(Web Client)
7.
System Checks
Entries (CRM Server)
If the form is incomplete or filled in incorrectly, the constituent is
requested to correct the data or add more data.
8.
System
Updates Business Partner (CRM Server)
The business partner master data of the constituent is updated in SAP
CRM.
9.
System
Replicates Business Partner (CRM Server)
The system replicates the business partner for the corresponding SAP
R/3.
10.
System
Updates Business Partner (SAP R/3)
The business partner master data of the constituent is updated in SAP
CRM.