| CRM and Enterprise Buyer |
| Customer Relationship Management (CRM) |
| Organizational Management in the CRM System |
| Differences in the Organizational Data in R/3 (SD) and CRM |
| Organizational Objects (CRM) |
| Organizational Unit |
| Service Organization |
| Sales Organization |
| Position |
| Holder |
| Editing the Organizational Structure |
| General Attribute Maintenance |
| Working with Screen Areas |
| Validity |
| Validity of Objects and Assignments |
| Selecting a Date and Preview Period |
| Activating/Deactivating Query Time Period |
| Validity of Object Characteristics |
| Object Manager |
| Finding/Selecting Objects |
| Using Search Tools |
| Using Search Variants |
| Displaying/Editing Objects |
| Creating Objects |
| Copying Objects |
| Assigning/Moving/Repositioning Objects |
| Terminating/Deleting Objects or Assignments |
| Determining Organizational Data |
| Rule Resolution Using Responsibilities |
| Rule Resolution Using Organizational Attributes |
| Organizational Data Determination in Internet Sales |
| Organizational Data in Transaction Documents |
| Organizational Data Log |
| Check List for Organizational Data |
| Master Data |
| Business Partners |
| Data Parts |
| Set Types |
| Set Type: Sales |
| Set Type: Shipping |
| Set Type: Billing |
| Set Type: Classification |
| Business Partner Classification |
| Set Type: Business Hours |
| Set Type: Partner Function |
| Set Type: Excluded Partner Functions |
| Set Type: Central Status (Blocking) |
| Sales Areas |
| Business Partner Roles (BP Roles) |
| BP Role Sold-to Party |
| BP Role Ship-to Party |
| BP Role Bill-to Party |
| BP Role Payer |
| BP Role Consumer |
| BP Role Competitor |
| BP Role Employee for HR Integration in CRM |
| BP Role Organizational Unit |
| Distribution of Business Partner Master Data |
| Business Partner Cockpit |
| Fact Sheet |
| Working with the Fact Sheet |
| Products |
| Product Workbench |
| Maintaining Products in the Product Workbench |
| Application Log |
| Tab Pages in the Product Workbench |
| Assigning Products to Product Categories |
| Product Categories and Category Hierarchies |
| Maintaining Categories and Hierarchies: Hierarchies |
| Maintaining Categories and Hierarchies: Categories |
| Extended Attribute Maintenance |
| Set Types and Attributes |
| Attributes |
| Maintaining Attributes |
| Maintaining Set Types |
| Transporting Set Types to Production Systems |
| Replicating Material Master Data from R/3 in CRM |
| Replicating System Settings from R/3 in CRM/EBR (Materials/Singl |
| Replicating Data on Single Articles from R/3 in CRM |
| Replicating System Settings from R/3 in CRM/EBR (Materials/Singl |
| Replicating Material Master Data from R/3 in Enterprise Buyer |
| Replicating System Settings from R/3 in CRM/EBR (Materials/Singl |
| Replicating Service Master Data from R/3 in CRM/EBR |
| Replicating System Settings from R/3 in CRM/EBR (Services) |
| Uploading CRM Product Data to OLTP Systems |
| Data Entry in the Upload Input Screen |
| Product Catalog |
| Product Catalog Structure |
| Catalog Types |
| Product Catalog Variants |
| Creating Product Catalogs |
| Creating Catalog Headers |
| Creating Catalog Areas |
| Creating Catalog Variants |
| Assign Multimedia Objects |
| Copying Product Catalogs |
| Copying Catalog Areas |
| Managing Catalog Characteristic Lists |
| Creating Lists of Catalog Characteristics |
| Changing Lists of Catalog Characteristics |
| Product Assignment |
| Assigning Products Manually |
| Transferring Product Hierarchies |
| Displaying Configurable Products |
| Product Catalog Accessories |
| Activation for Publication and Withdrawal from Publication |
| Mass Activation of Product Items |
| Initial Replication of Product Catalog Contents |
| Staging the Release of Catalog Contents |
| Change Replication of Product Catalog Contents |
| XML Export |
| Execute XML Export |
| Assign Business Partners |
| Maintain Export Profile |
| Purchasing Catalog |
| Product Order Number Assignment |
| Catalog Views |
| Price Determination for List Prices |
| Assigning Authorizations |
| Partner/product range |
| Partner/Product Ranges |
| Controlling Partner/Product Ranges |
| Processing Entire Partner/Product Ranges |
| Creating Partner/Product Ranges |
| Creating Partner/Product Range Items |
| Installed Base Management |
| Installed Base |
| Creating an Installed Base |
| Using a Template to Create an Installed Base |
| Changing/Creating an Installed Base |
| Processing an Installed Base Structure |
| Partner Assignment |
| Address Assignment |
| Displaying Two Installed Bases |
| Changing Two Installed Bases |
| Marketing |
| Marketing and Campaign Planning |
| The Process of Marketing and Campaign Planning |
| Editing Marketing and Campaign Structures |
| CRM Marketing Planner |
| Structure of the Marketing Planner |
| Executing Functions in the Marketing Planner |
| Working with the Marketing Planner |
| Creating and Editing Marketing Plans/Campaigns |
| Assigning Target Groups |
| Transfer of Target Groups to Means of Communication |
| Texts for Marketing Elements |
| Assigning Documents |
| Business Document Navigator |
| Displaying Hit Lists |
| Displaying Documents |
| Displaying Detailed Information on a Document |
| Storing Documents |
| Storing Documents Using Drag and Drop |
| Create New Documents |
| Storing and Displaying WWW Addresses |
| BDS Note |
| Editing Notes |
| Note Hit List |
| Note Display |
| Displaying Keywords |
| Displaying the Version String |
| Copying Documents |
| Deleting Documents |
| Editing Documents |
| Changing Attributes |
| Creating Annotations |
| Refreshing the Hit List |
| Navigation to BOR Objects |
| Exporting Documents |
| Transporting Documents |
| Microsoft Project: Editing Marketing Projects |
| Editing the Structure of Marketing Projects in Microsoft Project |
| Exporting and Importing to and from Microsoft Project |
| Using External Campaign Management Tools |
| Connection to the R/3 System |
| Dates in the Marketing Planner |
| Scheduling in Microsoft Project |
| Editing Actual Dates in Microsoft Project |
| Key Figure Planning |
| Carrying Out Key Figure Planning |
| Actual Costs |
| Account Assignment to Profitability Analysis (CO-PA) |
| Account Assignment to WBS Elements with Settlement to CO-PA |
| Account Assignment to WBS Elements without Settlement to CO-PA |
| Business Partner Segmentation |
| Overview of Process |
| Creating an Attribute |
| Creating a Profile Template |
| Creating a Profile |
| Assigning a Business Partner to a Profile |
| Usage of Target Groups |
| Creating a Target Group |
| Entering Selection Criteria |
| Assigning a Usage Category |
| Assigning a Business Partner to a Target Group |
| Selecting Business Partners for Target Groups |
| Importing External Target Groups |
| Displaying Profiles and Target Groups |
| Product Proposals |
| Cross-Selling |
| Working with Product Association Rules |
| Creating a Product Association Rule |
| Product Association Rules: Examples |
| Creating a Permanent Top n List |
| Top N Lists from the BW |
| Creating a Top n List from the BW |
| Personalized Mail |
| Mail Templates |
| Mail Forms |
| Background Information |
| How are Mail Forms Structured? |
| Pages of a Mail Form |
| Main Windows and Subwindows |
| Texts and Data in a Mail form |
| Working with Mail Forms |
| The PC Editor |
| Style Builder |
| List of Attributes |
| Overview of Node Types |
| Creating Pages |
| Creating Windows |
| Positioning Text in a Mail Form |
| Entering Texts Using the PC Editor |
| Inserting Addresses |
| Printing Graphics |
| Using Attributes in Mail Forms |
| Including Attributes in the PC Editor |
| System Attributes |
| Syntax of Attributes |
| Output Options for Attributes |
| Flow Control |
| Processing a Mail Form |
| Rules for Processing a Mail Form |
| Specifying Conditions |
| Page Sequence and Numbering |
| Page Sequencing |
| Page Numbering |
| Smart Styles |
| Smart Style: Header Data |
| Creating Paragraph Formats |
| Creating Character Formats |
| Graphic Administration |
| Importing Graphics |
| Previewing and Editing Graphics |
| Transporting Graphics |
| Creating a Mail Form |
| Mail Preview |
| Communication Channel Test |
| Translating Mail Forms |
| Mailing Lists |
| Basic Functions |
| Partner Processing |
| Determining Partners in Business Transactions |
| Defining Partner Functions |
| Fact Sheet |
| Working with the Fact Sheet |
| Integration of CRM and APO-ATP |
| Data Flow between CRM Online and the APO System |
| Data Transferred from CRM Online to the APO System |
| Set up System Infrastructure for CRM Online and the APO System |
| Step 1: Set up Application Link Enabling (ALE) Distribution |
| Step 2: Set up APO Core Interface (APO-CIF) |
| Step 3: Set up Test Data |
| Step 4: Set up APO-CIF Integration Model |
| Step 5: Set up Location in the APO System |
| Step 6: Set up Customizing |
| Product Availability Check in the Sales Order |
| Changing Sales Order Items Relevant for Availability Check |
| Product Availability Check in the Quotation |
| Product Availability Check in SAP Internet Sales |
| Product Availability Check using APO |
| Product Availability Information using the R/3 System |
| Product Availability Check in Telesales |
| Pricing |
| Data Transfer from the R/3 System |
| Transferring Customizing Data for Conditions and Pricing |
| Generating Condition Structures |
| Transferring Master Data |
| Routines for Pricing |
| Addendum: New Data Model for Conditions |
| Pricing with the IPC |
| Displaying Header Condition Screen |
| Processing Conditions |
| Implement New Pricing |
| Displaying Detail Screens |
| Displaying Condition Analysis (not yet available) |
| Condition Analysis (not yet available) |
| Condition Maintenance |
| Sales Pricing Engine |
| Features and Constraints |
| Pricing in Mobile Sales |
| Header Pricing Screen |
| Processing Conditions |
| Carrying Out a New Pricing Run |
| Displaying the Detail Screen |
| Displaying Condition Records |
| Condition Analysis |
| Example: Pricing Procedure for the SPE |
| Pricing in Internet Sales with the IPC |
| Sales Configuration Engine |
| Hardware and Software Requirements |
| Comparison of SCE and R/3 Variant Configuration |
| Installing the Sales Configuration Engine |
| Configuration Process in the SCE |
| Modeling Products for the SCE in R/3 |
| Reference Characteristics |
| User Functions for Variants |
| Code Example for User Function ZZ_CONCATENATE_CPU |
| Downloading R/3 Data to the SCE |
| Knowledge-Base Object |
| Knowledge-Base Profile |
| Creating a Knowledge-Base Object |
| Runtime Version |
| Creating a Runtime Version |
| Regenerating a Runtime Version |
| Downloading a Runtime Version |
| SCE Database Schema |
| Creating an SCE Database Schema |
| Checking the Model in the SCE |
| Configuring Products with the SCE |
| Transferring Configuration Data to R/3 |
| Creating a Customer-Specific User Interface for the SCE |
| Properties Dialog |
| Pricing in the SCE |
| Possible Scenarios for the SCE |
| Scenario: Internet Pricing and Configurator Standalone |
| Scenario: SAP Internet Sales |
| Scenario: CRM Online |
| Scenario: CRM Mobile |
| Scenario: SCE Embedded in a Third-Party Application |
| Scenario: SCE Standalone for Business Partners |
| Scenario: Online Store |
| Internet Pricing and Configurator |
| Installing the Internet Pricing and Configurator |
| Installing the Internet Pricing and Configurator: CRM Online |
| CRM Online System Environment |
| Scalability with the IPC Dispatcher |
| Setting Up the IPC Dispatcher |
| Installing the Internet Pricing and Configurator: Internet Sales |
| Download and Subscribe for CRM Mobile |
| Executing an Initial Download in the CRM System |
| Subscribing to Knowledge Bases in the CRM System |
| Installing the Internet Pricing and Configurator: Standalone |
| Installing JRun (Version 3.0) |
| Connecting JRun to the IIS |
| The Internet Pricing and Configurator's Data Loader |
| Architecture of the Data Loader |
| Downloading R/3 Data to the Internet Pricing and Configurator |
| Defining an RFC Destination for the Data Loader in R/3 |
| Activating Delta Download in R/3 |
| Setting Up the Internet Pricing and Configurator Database |
| Running an Initial Download |
| Delta Download |
| Configuring the Restart Sequence of Services |
| Updating Customizing Data |
| Installing the Sales Configuration Engine |
| Installing the Internet Pricing and Configurator: R/3 Online Sto |
| Pricing of Products |
| Configuration of Products |
| Graphical Presentation of Products and Characteristic Values |
| Dynamic Product Display |
| Folder for Storing Images |
| ITS Scenario: Set Up for Dynamic Product Display |
| ITS Scenario: Creating Template <Product>.html |
| Creating Flow Logic File <Product> |
| Creating Template ipc_Customer_ProductPictureTable.html |
| Servlet Scenario: Set Up for Dynamic Product Display |
| Servlet Scenario: Creating Template <Product>.html |
| Creating Flow Logic File <Product> |
| Creating Template ipc_Customer_ProductPictureTable.html |
| User Interfaces for the IPC |
| Changing Settings for the Web User Interface |
| Translation of the User Interface |
| Possible Scenarios for the Internet Pricing and Configurator |
| Scenario: SAP Internet Sales |
| Scenario: CRM Online |
| Scenario: CRM Mobile |
| Scenario: Internet Pricing and Configurator Standalone |
| Scenario: Online Store |
| Payment Card Processing |
| Business Transactions with Payment Cards |
| Authorization |
| Authorization Horizon |
| Address Verification System |
| Merchant ID Determination |
| Customizing Payment Card Processing |
| Cash on Delivery |
| Tax Determination |
| Special Features for US Taxes in CRM System |
| Text Management |
| Text Object |
| Text Type |
| Text Determination Procedure |
| Definition of Text Determination Procedure |
| Text Determination |
| Type of Text Transfer |
| Definition of Access Sequence |
| Assignment of Fields |
| Standard Texts in CRM |
| Check Text Customizing for Consistency |
| Setting New Text Types |
| Specify a Text Type in SAPscript |
| Translation of Text Types |
| Set Texts |
| Set Texts Using Text Determination |
| Translating Procedure Descriptions and Access Sequence Descripti |
| The Post Processing Framework in CRM |
| Conditions for the Scheduling and Starting of Actions |
| Determining Conditions |
| Action List |
| Output Determination |
| Requirements for Output |
| Example: Requirements for Order Confirmation |
| Output Determination for Lease |
| Sales Order Confirmation by E-Mail |
| Action Monitor |
| SAP Business Workflow in CRM |
 SAP Business Workflow (BC-BMT-WFM) |
| SAP Business Workflow in the Sales Transaction |
| Workflow for Long Texts in Sales Orders |
| Workflow for Approving Quotations |
| SAP Business Workflow in the Customer Interaction Center |
| Workflow for Incoming E-Mail Handling in Customer Interaction Ce |
| Basis Technology |
| SAP Business Application Studio |
| What's New in This Release |
| Basics |
| Conventions |
| Navigation |
| Object Browser |
| Search for Objects in the Application Repository |
| Settings |
| Configuring the Business Application Studio |
| Specifying Fonts to be used in the Code Windows |
| Framework Concepts |
| User Interface Framework |
| Interaction Component |
| Tile |
| Tile Set |
| Example - Find/Choice Tile Set |
| Business Component |
| Application |
| Business Anchor |
| Business Anchor Hierarchy |
| Business Anchor Mapping |
| Behavior Definition |
| Supply Function |
| Control |
| Hyperlink |
| Business Framework |
| Business Root Object |
| Business Root Properties |
| ARSDBType |
| BusinessFactory |
| ConflictingBusinessObject |
| Errors |
| TRVersion |
| TRDBType |
| UDBDBType |
| UserDataDictionary |
| UserObject |
| Business Root Methods |
| Initialize |
| GetData |
| GetLoadedObjects |
| GetAllLoadedObjects |
| GetMessageInfo |
| PutData |
| Refresh |
| RaiseError |
| RaiseErrorEx |
| Revert |
| Save |
| UnInitialize |
| Business Factory |
| Business Factory Methods |
| CreateBusinessObject |
| CreateListEngine |
| CreateBusinessQuery |
| CreateComboEngine |
| CreateBusinessCollection |
| Business Object |
| Business Object Attributes |
| ReadOnly |
| SaveType |
| CommunicationStatus |
| TimeStamp |
| Attributes |
| BusinessRootObject |
| TransactionSupport |
| UniqueKey |
| TypeName |
| Business Object Method |
| Clone |
| GetComboEngine |
| GetLongText |
| SetLongText |
| SetAttribute |
| RevertAttribute |
| Revert |
| IsNew |
| IsValidAttribute |
| IsValid |
| IsDirty |
| IsDeleted |
| Save |
| PutComboEngine |
| Delete |
| GetAttribute |
| Refresh |
| SetAttributeProp |
| GetAttributeProp |
| Business Object Events |
| BeforeDelete |
| Refreshed |
| ComboChanged |
| AttributePropertyChanged |
| AttributeChanged |
| BeforeSave |
| Saved |
| RevertedAttribute |
| Reverted |
| Loaded |
| Deleted |
| Business Rules |
| Business Object Relations |
| Business Object Event Handler |
| Business Object User Exit |
| Business Query |
| Business Query Properties |
| TypeName |
| BusinessRootObject |
| Attributes |
| Business Query Methods |
| ExpertQuery |
| Clear |
| PutComboEngine |
| GetComboEngine |
| SetAttributeProp |
| GetAttributeProp |
| GetAttribute |
| SetAttribute |
| Query |
| Business Query Events |
| OnFinalRelease |
| ComboChanged |
| AttributePropertyChanged |
| AttributeChanged |
| Business Collection |
| Business Collection Properties |
| BusinessRootObject |
| Name |
| NewEnum |
| TypeOfBO |
| Business Collection Methods |
| Add |
| AddNew |
| Count |
| Delete |
| Find |
| GetAttribute |
| GetAttributeProp |
| GetAttributeInfoList |
| GetIndex |
| IsEmpty |
| IsValidIndex |
| Item |
| Refresh |
| Remove |
| Revert |
| Save |
| SetAttribute |
| SetAttributeProp |
| UniqueKey |
| Business Collection Events |
| AddedNew |
| AttributeChanged |
| AttributePropertyChanged |
| ComboChanged |
| Deleted |
| OnFinalRelease |
| Loaded |
| Refreshed |
| Reverted |
| RevertedAttribute |
| Saved |
| Attribute |
| Attribute Properties |
| ComboEngine |
| Dirty |
| Name |
| NumericScale |
| OriginalValue |
| Precision |
| Properties |
| Type |
| Valid |
| ValidateCombo |
| Attribute Events |
| AttributeChanged |
| AttributeReverted |
| OnFinalRelease |
| Combo Engine |
| Combo Engine Properties |
| Country |
| Language |
| BusinessRootObject |
| Combo Engine Methods |
| SetIndex |
| IsValidShortText |
| IsValidLongText |
| MapShortToLong |
| MapLongToShort |
| GetListData |
| Combo Engine Events |
| OnDataChanged |
| Combo Engine Hierarchy |
| List Engine |
| List Engine Methods |
| ClearFilterParameters |
| Find |
| FindAtIndex |
| Initialize |
| IsValid |
| GetRecordset |
| SetFilterParameters |
| SetSegmentFilters |
| Tools |
| User Interface Modeler |
| Tile Modeler |
| Tile Set Modeler |
| Business Component Modeler |
| Application Modeler |
| Object Modeler |
| Version Management |
| Versioning |
| Change List |
| Working with a Change List |
| Creating a Change list |
| Releasing a Change List |
| Collision |
| Example: Predecessor Successor Collision |
| Example: Main Branch Changeable Collision |
| Example: Translation Collision |
| Example: Imported Deleted Notification Collision |
| Transport Management |
| Configuring the Transport Agent Service |
| Transporting Repository Objects |
| Client Upgrade Wizard |
| Upgrade |
| Upgrade Configuration |
| Upgrade Package |
| Upgrade Command |
| Updating Mobile Clients with an Offline Upgrade |
| Example - Offline Upgrade Command |
| Configuration of a Business Application |
| Development Object |
| Model a Business Application |
| Workflow Diagram |
| Object Modeling |
| Model a Business Object |
| Creating a Business Object |
| Business Document Support |
| Modeling a Property for a Business Object |
| Writing Code for a Business Object |
| Model a Relation |
| Creating a Business Object Relation |
| Associating a Business Rule to a Business Object or its Property |
| Model a Business Query |
| Creating a Business Query |
| Modeling a Property for a Business Query |
| Model a Combo Engine |
| Creating a Combo Engine |
| Modeling a Hierarchy for a Combo Engine |
| Modeling a Business Rule |
| Configuring the MS Outlook Integration |
| Specifying a Property of a BO or BQ for Outlook Integration |
| Creating a User Defined Property |
| User Interface Modeling |
| Model a Tile |
| Creating a Tile |
| Designing the Tile Layout |
| Manually Associating a Data Source Property to a Control |
| Modeling a Business Anchor Hierarchy for a Tile |
| Model an Internal Hyperlink |
| Manually Associating a Hyperlink Source to a Control |
| Model a Tile Set |
| Creating a Tile Set |
| Designing the Tile Set Layout |
| Resizing and Repositioning a Tile in a Tile Set |
| Manually Modeling an Anchor Hierarchy for a Tile Set |
| Model a Business Component |
| Creating a Business Component |
| Designing the Business Component Layout |
| Manually Modeling an Anchor Hierarchy for a Business Component |
| Model an Application |
| Creating an Application |
| Designing the Application Layout |
| Creating a Hyperlink Target |
| Linking a Hyperlink Source and a Hyperlink Target |
| Writing Scripts for an Interaction Component |
| Writing a Supply Function |
| Working on an Interaction Component |
| Examples |
| Modeling the Business Partner Tile |
| Modeling the Business Partner Details Tile Set |
| Modeling the Business Partners Component |
| Modeling the Mobile Sales Application |
| AfterLogon Event Handler for an Application |
| Generation |
| Generating Run Time Files |
| Generating Run Time Files after Configuring the User Interface |
| Upgrading a Business Application on a Workstation |
| System Administration |
| CRM Middleware |
| Central Components |
| Flow Control and Error Handling |
| Creating Your Own BDoc Types, Services and Flow Variants |
| Generating Flow Definitions |
| Displaying Message Flow Definitions |
| Analyzing Flow Records |
| Displaying the Flow Control Trace |
| Displaying the Middleware Log |
| Reorganizing the Middleware Log |
| Deleting Processed Messages |
| Error Handling |
| Assigning Error Actions to Messages |
| Resetting Settings to SAP Standard |
| Transporting Settings |
| Triggering Queue Alert Messages |
| The Middleware Repository |
| Repository Administration and Runtime Object Generation |
| Generating Runtime Objects |
| Using the Generation Workbench |
| Displaying the Generation Log |
| Checking the Syntax of Generated Function Groups |
| Displaying BDoc Types |
| Displaying Repository Object Status Information |
| Transporting Replication/Client Dictionary Objects |
| The Client-based BDoc Modeler |
| BDoc |
| Diagrammatic Representation of a BDoc |
| BDoc Modeling |
| Configuring User Database |
| Creating a BDoc |
| BDoc Parameters |
| Adding BDoc Parameters |
| Selecting Data Elements |
| Processing BDocs |
| Consistency Checks |
| Checking Consistency of a BDoc |
| Segment |
| Diagrammatic Representation of a Segment |
| Creating a Segment |
| Mapping a segment |
| Joining Segment Tables |
| Defining Where Clause |
| Processing Segments |
| SQL Types |
| Domains |
| Processing Data Types |
| Generating Reports |
| Searching for object references |
| Generation of SQL Script |
| Generating Stored Procedures |
| Error Messages |
| Viewing the Generation Log |
| Options |
| Appendix |
| Tips and Tricks |
| Guidelines for Modeling BDocs |
| Frequently Asked Questions |
| Solutions to Common Error Messages |
| The RepGuardian |
| Setting Connection Attributes |
| Processing Comparisons |
| Comparisons |
| Scheduling Jobs |
| Rex |
| Specifying Login Attributes |
| Creating a Job Sheet through Rex |
| Transporting DDIC to SFADDIC |
| Downloading |
| Uploading |
| Setting up a Repository |
| Scheduling Rex to process Job Sheets |
| Executing Job Sheets |
| Log Files |
| Process Log |
| Error Log |
| Options |
| Mobile Clients |
| The Client Console |
| Registering the Mobile Client with the Server |
| The QMonitor |
| The Queue Processor |
| The TPS Viewer |
| Environment |
| Testing the Adapter Connection |
| Consistency Checks |
| Metadata Generator |
| Registry Viewer |
| ConnTrans |
| Sending and Receiving Data |
| ConnTrans Service |
| The Control Panel Applet |
| Working of the Service - An Example |
| BDoc Cache File Wizard |
| Generating the Cache File |
| Generating Stored Procedures and Views |
| Message Transfer Configuration |
| QMT Configuration on the Mobile Client |
| Communication Station |
| Transfer Destination |
| Client Transfer Settings |
| Client Windows DCOM Settings |
| Transfer Settings |
| Current Trace File Settings |
| The Select Menu |
| The Tools Menu |
| The Text Output Field |
| QMT Configuration on the Communication Station |
| Transfer Default Destination |
| Transfer Default Destination Settings |
| MTS Settings for CRM Package |
| DCOM Settings |
| Current Trace File Settings |
| The Select Menu |
| The Tools Menu |
| The Text Output Field |
| The ASCII Adapter |
| Using the ASCII Adapter |
| Customer-Specific Settings |
| Database Configuration |
| Database Access |
| Data Conversion |
| Conversion of Field Types |
| Additional Input/Output Files |
| The Directory Structure |
| Calling the Executable Program |
| Log Files |
| Detecting and Correcting Errors |
| Implementation Guidelines |
| Before you Begin |
| Setting up the ASCII Adapter Client on the Administration Server |
| Working of the ASCII Adapter |
| Importing Data into the CRM System |
| Case Study |
| Business Partner |
| Contact Persons |
| Implementing Exits |
| Creating Infrastructure for Exits |
| While Implementing |
| Administration |
| Implementation Details |
| Testing |
| The Structure Mapper |
| Creating a Mapping |
| User Interface |
| The BDoc Generator |
| Creating a BDOC' |
| Viewing details for a BDOC' |
| Data Import |
| Mapping a BDOC' to BDOC |
| Code Generation |
| Sub Services |
| The R/3 Adapter |
| R/3 Adapter Objects |
| Queues |
| More Information on Queues |
| Configuring the System |
| Checking Parameter Files |
| Checking SMOFPARSFA |
| Checking CRMCONSUM |
| Checking CRMPAROLTP |
| Checking CRMRFCPAR |
| Initial Download |
| Managing Business Objects |
| Activating Business Objects |
| Assigning Object Classes |
| Setting General Filters for Business Objects |
| General Filter Criteria for Business Objects |
| Setting Specific Filters for Business Objects |
| Specific Filter Criteria for Business Objects |
| Generating Filter Modules in Client Copies |
| Selecting Material Texts |
| Selecting SCE Knowledge Base |
| Selecting Bills of Material (BOM) |
| Pre-defined Filter Criteria |
| Managing Customizing Objects |
| Creating Customizing Objects |
| Defining Parent Objects for Customizing Objects |
| Defining Tables for Customizing Objects |
| Defining Table Relationships for Customizing Objects |
| Defining Filters for Customizing Tables |
| Assigning Mapping Modules |
| Managing Condition Objects |
| Generating and Executing Transport Requests |
| Starting Initial Download |
| Displaying Download Objects |
| Canceling Download of Individual Objects |
| Evaluating Communication Log Files |
| Checking the Log File for SPE |
| Evaluating the Download Queues |
| Detecting and Correcting Errors |
| Delta Download |
| Checking Queue Registration |
| Activating Object Classes for Delta Download |
| Displaying Download Outbound Queue in OLTP R/3 System |
| Displaying Download Inbound Queue on the CRM Server |
| Evaluating the Log File |
| Detecting Errors in Delta Download |
| Upload |
| Checking Upload Settings |
| Checking SALESDOCUMENT Settings |
| Selecting Business Objects for Upload |
| Detecting Upload Errors |
| Data Synchronization |
| Data Synchronization |
| Starting Data Synchronization |
| Defining Background Job for Data Synchronization |
| Monitoring Data Synchronization |
| Defining Requests |
| Starting Requests |
| Monitoring Requests |
| Monitoring Using the CRM Middleware Portal |
| Objects and Tables |
| Business Objects for CRM Mobile Sales and Service |
| CDB Tables and Corresponding R/3 Tables |
| CRM Online and Mobile Objects and Tables |
| Repository Tables |
| Customer Exits |
| Extra Fetch Entries and Key Generation |
| Keygen Repository Entries |
| Example 1 |
| Example 2 |
| Example 3 |
| Example 4 |
| Maintenance of Table SMO9_XFTCH |
| Creating, Modifying, or Deleting Entries |
| Fetch Options and Conditions |
| The Administration Console |
| System Monitoring |
| Monitoring the Message Flow |
| Message Flow Statistics |
| Application Statistics on Workload |
| Display Workload Statistics |
| Display Current Workload |
| Statistics on Response and Queue Times |
| Displaying Summarized Statistics |
| Display Single Statistics |
| Monitoring the Data Exchange |
| The Communication Monitor |
| Display Information on a Session |
| Display Data Exchange for each Site |
| Display Operating System Utilization |
| Maintain Communication Station |
| Monitoring Queues |
| Sites and Queue Information |
| Replication and Realignment Queues |
| Authorization Management Tool |
| Activating the Mobile Client Authorization System |
| The User Wizard in the Administration Console |
| Adding/Assigning a User in the Administration Console |
| Assigning Role Authorizations: Application |
| Assigning Role Authorizations: Business Component |
| Assigning Role Authorizations: Tile Set |
| Assigning Role Authorizations: Tile |
| Assigning Users to Roles |
| Assigning Roles to Users |
| Mobile Sales System Functions |
| Business Transactions |
| Basic Functions for Business Transactions |
| Authorization Check in the Business Transaction |
| Process Flow of the Authorization Check in the Business Transact |
| Check on Visibility in the Organization Model |
| Business Transaction Interface |
| Locator |
| Working with the Find Tab Page |
| Working with the Worklist |
| Working with the Calendar |
| Screen Sequence Control of the Business Transaction |
| Screen Sequence Control |
| Screen Control Data for the Business Transaction Type |
| Screen Profile Type and Screen Profile |
| Screen Control Data Grouping |
| Screen Panel, Sub-Panel and Tabstrip Panel |
| Item Profile Type and Item Profile |
| Selection of the Screen Control Data |
| Tabstrip Assignment |
| Creating the Screen Control Data |
| Processing the Screen Control Data |
| Document Flow in Business Transactions |
| Displaying Document Flow |
| Copying Business Transactions |
| Creating Follow-up Transactions |
| Copying Business Transactions |
| Activity Management |
| Activity |
| Business Activity |
| Task |
| Working with Activities |
| Business Transaction Interface |
| Locator |
| Working with the Find Tab Page |
| Working with the Worklist |
| Working with the Calendar |
| Activities in the Business Workplace |
| Activities in the Calendar |
| Integration in Microsoft Outlook Calendar |
| Calendar Functions |
| The Calendar Display |
| The Standard Toolbar for the Daily and Weekly Views |
| Appointments |
| Time Zones |
| Displaying the Appointments of Several Users |
| User Settings |
| Activity Monitor |
| Business Partner Cockpit |
| Fact Sheet |
| Working with the Fact Sheet |
| Integration with CRM Mobile Sales |
| Activity Processing |
| Maintaining Activities |
| Entering Dates in Activities |
| Partners in Activities |
| Texts in Activities |
| Creating a Text |
| Creating an Attachment |
| Sending Activities |
| Copying Business Transactions |
| Creating Follow-up Transactions |
| Copying Business Transactions |
| Archiving an Activity |
| Opportunity Management in the CRM Online System |
| Opportunity |
| Presentation of the Sales Cycle |
| Reason for Status |
| Working With Products |
| Management of Attachments |
| Transferring Data for Sales Volume Forecast |
| Classification of Opportunities |
| Texts in Opportunities |
| Processing Opportunities |
| Business Transaction Interface |
| Locator |
| Working with the Find Tab Page |
| Working with the Worklist |
| Working with the Calendar |
| Copying Business Transactions |
| Creating Follow-up Transactions |
| Copying Business Transactions |
| Opportunities – Fast Change |
| Sales Transaction |
| Sales Transaction |
| Quotation and Inquiry |
| Processing Quotations and Inquiries |
| Sales Orders |
| Postprocessing Sales Orders |
| Changing Sales Orders |
| Changing Sales Orders |
| Functions in the Sales Transaction |
| Structure and Data for Sales Transactions |
| Sales Order Confirmation by E-Mail |
| Sales Order Scenario (Internet Sales, CRM, R/3) |
| One-Step Business – Purchasing and Sales in one Step |
| Service Transaction |
| Service Transaction |
| Service Item |
| Example Scenario: Service Transaction |
| Customizing for the Service Transaction |
| Status Management in the Service Transaction |
| Dates in the Service Transaction |
| Data Transfer Between the Service Transaction and the R/3 Notifi |
| Transferring the Service Transaction into the R/3 System |
| Creating a Service Transaction in CRM |
| Using a Template to Create a Service Transaction |
| Displaying Service Transactions |
| Organizational Data Determination in the Service Transaction |
| Partner Determination in the Service Transaction |
| Details for Partner Determination in the Service Transaction |
| Customer Interaction Center |
| Integration of Service Transactions in CIC |
| Internet Customer Self Service |
| Logging On and Registering in the Internet |
| Problem Analysis and Solution Search |
| Problem Entry |
| Status Query |
| Installation Notes |
| Contracts |
| Actions for Contracts |
| Planning and Starting Actions |
| Lease Processing |
| Processing Billing Plan for Leasing |
| Billing Block |
| Billing Status |
| Trigger for Billing in the R/3 System |
| Output Determination for Lease |
| Enterprise Intelligence |
| Solution Database |
| Symptom |
| Defining Symptoms |
| Adding Business Objects |
| Adding Locations |
| Adding Damages and Causes |
| Maintaining Descriptions and Long Texts in Several Languages |
| Solution |
| Defining Solutions |
| Adding Tasks |
| Adding Attachments |
| Maintaining Descriptions and Long Texts in Several Languages |
| Linking Symptoms and Solutions |
| Navigating Between Linked Symptoms and Solutions |
| Solution Database Search |
| Wizard |
| User Settings |
| Interactive Intelligent Agent |
| Learning Engine |
| Optimization Engine |
| FAQ Management |
| IIA Search |
| Customer Interaction Center |
| Customer Interaction Center |
| CIC Setup |
| CIC Profile |
| CIC Framework |
| Visible Components |
| Action Box |
| Activity Management |
| Activity List |
| Application Area |
| CIC-Enabled HTML Pages |
| Agent Inbox Setup |
| Call List Management |
| Interactive Scripting |
| Navigation Area |
| Interaction Information |
| Business Data Display |
| Call State View |
| Quick Keys |
| Reminder Scripting |
| Hidden Components |
| Call Center |
| CIC Application Toolbar |
| CTI |
| Hidden Script |
| Hidden Action Box |
| Logging |
| CIC Administration and Reporting |
| Organizational Structure for CIC |
| SAPphone Setup |
| CTI Queue Definition |
| DNIS Translation |
| Scripting Administration |
| Maintaining Script Texts |
| Maintaining Script Variables |
| Assigning Scripts to Profiles |
| Archiving |
| CIC Application |
| Telephony Controls and Work Modes |
| Business Partner Search |
| Business Partner Fact Sheet |
| Business Routing |
| The Concept of Business Routing |
| Business Routing Architecture |
| Routing Data Export |
| Routing of Inbound Inquiries |
| Routing Servers |
| Setting Up the Routing Data Export |
| Creating RFC Destinations |
| Creating Routing Servers |
| Connection Test |
| Routing Test |
| Monitoring the Routing Data Export |
| Querying the Operating Status of a Routing Gateway |
| Displaying and Setting the Internal Trace |
| Setting the Trace of a Routing Gateway |
| Exectuting Business Routing in the CRM Online System |
| Routing Group |
| Maintaining Agents |
| Defining HR Qualifications |
| Creating CRM Characteristics for HR Qualifications |
| Maintaining Attributes |
| Maintaining Profile Templates |
| Maintaining Profiles |
| Assigning Agents and Business Partners to Profiles |
| Maintaining Routing Groups |
| Routing Scenarios |
| Routing Attributes |
| Business Partner Group |
| Responsibility |
| Agent group |
| Processing the Routing Scenario |
| Creating Routing Scenarios |
| Personnel Development and Customer Relationship Management (CRM) |
| Sales |
| SAP Internet Sales |
| System Architecture |
| Business-to-Business Internet Sales |
| Web Shop |
| Web Shop URLs |
| Web Catalog |
| Web Catalog Views |
| Catalog Determination |
| Accessories in the Web Catalog |
| Customer Data Management in B2B |
| Create Internet Sales Internet User |
| Shopping Basket in B2B |
| Product Availability Check in SAP Internet Sales |
| Product Availability Check using APO |
| Data Flow between CRM Online and the APO System |
| Product Availability Information using the R/3 System |
| Configuration of Products |
| Managing Quotations |
| Document Status and Document Processing |
| Displaying Invoice Documents |
| Payment Methods |
| Marketing Functions in Internet Sales |
| Cross/Up-Selling in the Shopping Basket |
| Accessories in the Shopping Basket |
| One-Step Business – Purchasing and Sales in one Step |
| Business-to-Consumer Internet Sales |
| Web Shop |
| Web Shop URLs |
| Web Catalog |
| Controlling Price Determination |
| Accessories in the Web Catalog |
| Customer Data Management in B2C |
| Shopping Basket in B2C |
| Product Availability Check in SAP Internet Sales |
| Product Availability Check using APO |
| Data Flow between CRM Online and the APO System |
| Product Availability Information using the R/3 System |
| Configuration of Products |
| Document Status and Document Processing |
| Payment Methods |
| Marketing Functions in Internet Sales |
| Personalized Product Recommendations |
| Global Product Recommendations |
| Cross/Up-Selling in the Shopping Basket |
| Accessories in the Shopping Basket |
| Data Recording for Analysis Purposes |
| Data Recording for E-Site Analysis |
| Telesales |
| Inbound Telesales |
| Outbound Telesales |
| Possible Telesales Functions |
| Displaying Product Information |
| Processing Transactions in the Contact Center |
| Processing Sales Transactions in the Contact Center |
| Processing Sales Transactions |
| Entering Business Activities |
| Working With Product Proposals |
| Call List Management |
| Call List Generation |
| Creating Call Lists |
| Mobile Sales |
| WAP/PDA Scenarios in Sales |
| WAP/PDAs for Activity Management |
| Activities: Working with WAP |
| Activities: Working with PDAs |
| WAP/PDAs for Opportunity Management |
| Opportunities: Working with WAP |
| Opportunities: Working with PDAs |
| WAP/PDAs for Sales Order Management |
| Sales Order: Working with WAP |
| Sales Order: Working with PDAs |
| Technical Information |
| Service |
| Internet Customer Self Service |
| Logging On and Registering in the Internet |
| Problem Analysis and Solution Search |
| Problem Entry |
| Status Query |
| Installation Notes |
| Mobile Service |
| Service Documents |
| Tasks to do Before Servicing an Equipment |
| Processing Service Documents |
| Service Orders |
| Service Order |
| Technical Confirmation |
| Service Order Processing |
| Creating a Service Order |
| Creating Time Confirmation |
| Creating Material Confirmation |
| Creating Technical Confirmation |
| Closing a Service Order |
| Generating a Service Order Report |
| Processing Service Orders |
| Service Requests |
| Creating a Service Notification |
| Processing Service Requests |
| Equipment |
| Equipment Classification |
| Service History |
| Equipment Hierarchy |
| Installed Base |
| Processing Equipments |
| Service Contracts |
| Service Contract |
| Service Contract Items |
| Servicing an Equipment based on the Service Contract |
| Service Contract Cancellation Data |
| Business Partners |
| Creating a Business Partner |
| Creating a Business Partner Department Hierarchy |
| Creating a Relationship: Business Partners |
| Creating an Additional Partner Function |
| Processing Business Partners |
| Assigning Sales Teams to Business Partners |
| Assigning a Sales Area |
| Entering Additional Addresses |
| Entering Contact Hours |
| Entering a Contact Person |
| Processing Additional Information Related to a Business Partner |
| Contact Persons |
| Creating a Contact Person |
| Creating a Relationship: Contact Persons |
| Processing Contact Persons |
| Assigning Sales Teams to Persons in Private Practice |
| Processing Additional Information Related to a Contact Person |
| Entering Additional Contact Details |
| Document Generation |
| Creation of Document Layout |
| Creation of Layout |
| Creating a Layout |
| Associating a Transaction |
| Creating a Data Element |
| Creating a Text Element |
| System |
| Maintaining Choice Fields |
| Maintaining Hierarchy Between Choice Fields |
| Creating Number Range |
| Working with Status Maintenance |
| WAP/PDA Scenarios in Service |
| WAP/PDAs for Assignment List Management |
| Assignment List: Working with WAP |
| Assignment List: Working with PDAs |
| WAP/PDA for Absence/Attendance Management |
| Absence/Attendance: Working with WAP |
| Absence/Attendance: Working with PDAs |
| Technical Information |
| Resource Planning Tool |
| Resource Planning Tool |
| Service Employee Assignment |
| Process Flow for Correcting a Malfunction |
| Planning Assignments |
| Changing Assignment Status |
| Enterprise Buyer professional edition |
| Implementation Possibilities |
| Enterprise Buyer: Process Flow |
| Data Transfer and Communication Interfaces |
| XML Messaging: Open Catalog Interface |
| Catalog Functions |
| Spoolers, Abstraction Layers, Dispatchers, Drivers |
| XML Messages: Documents |
| Master Data: Products, Vendors |
| Content Management |
| Importing Catalogs |
| Single Roles in Enterprise Buyer professional edition |
| Employee |
| Shop |
| Entering invoices |
| Check Status |
| Confirm Goods Receipt |
| Inbox |
| My Settings |
| Change Attributes |
| Manager |
| Secretary, Office Assistant |
| Component Planner |
| Purchaser |
| Internal Dispatcher |
| Accountant |
| Administrator |
| Content Manager |
| Bidder |
| Vendor |
| Operational Procurement |
| Creating Internal Users |
| Logging On (Internal Users) |
| Requesting New Logon Data |
| My Settings |
| Change Attributes |
| Shopping Cart |
| Shopping Cart: Status and Processing |
| Account Assignment |
| Budget Check for Account Assignment Objects |
| Assigning to Assets |
| Tracking Information for Purchase Orders in the Backend System |
| Tracking Information for Local Purchase Orders |
| Internal Dispatch Management |
| Confirming Goods Receipt or Services |
| Changing Confirmations |
| Invoice or Credit Memo Entry |
| Scenario: Entry Without Purchase Order Reference |
| Scenario: Entry with Reference to a Local Purchase Order |
| Scenario: Entry with Reference to a Backend Purchase Order |
| Entering Invoices or Credit Memos |
| Displaying and Processing Invoices or Credit Memos |
| Working with the Inbox |
| Strategic Procurement |
| Direct Procurement |
| Direct Procurement: Process Flow |
| Creating Internal Users |
| Logging On (Internal Users) |
| Shopping with a Limit |
| Processing Public Templates |
| Managing External Business Partners |
| Editing Addresses |
| Changing / Displaying or Adding Business Partner Addresses |
| Processing Purchase Orders |
| Issuing Purchase Orders |
| External Access to Attachments |
| Account Assignment |
| Budget Check for Account Assignment Objects |
| Assigning to Assets |
| Reporting with the Business Information Warehouse |
| Processing Bid Invitations / Reverse Auctions |
| Creating Bid Invitations and Checking Bids |
| Creating a Bid Invitation in XML Format |
| Publishing a Bid Invitation on the Bulletin Board |
| Integration of the Bid Invitation into PLM |
| Importing Catalogs |
| Processing Contracts |
| Issuing Contracts |
| Processing Scheduling Agreements |
| Working with the Inbox |
| One-Step Business – Purchasing and Sales in one Step |
| Mobile Enterprise Buyer |
| Component Planning for Orders |
| Process Flow of Component Planning for Orders |
| User Attributes |
| Adding, Changing and Deleting Components |
| Functions for External Business Partners |
| Logging On and Requesting Users |
| Confirming Goods Delivery or Services Performed |
| Changing Confirmations |
| Evaluated Receipt Settlement (ERS) |
| Entering Invoices or Credit Memos for Vendors / Service Provider |
| Entering of Invoices or Credit Memos by Vendors |
| Displaying and Processing Invoices or Credit Memos |
| Processing Bids |
| Creating a Bid in XML Format |
| Editing Addresses |
| Changing / Displaying or Adding Business Partner Addresses |
| Procurement Card Process Flow |
| Transferring the Settlement Data |
| Specifying Account Assignment and Approval Procedures |
| Updating the Transaction Figures |
| Automatic Updating |
| Tasks for System Administrators |
| Creating the Organizational Plan |
| Generating Multiple Users |
| Creating Roles |
| Authorizations |
| Maintaining User Attributes |
| Changing Attributes |
| Defining User Attributes in the Organizational Plan |
| Modeling the Purchasing Organization in the Organizational Plan |
| Attributes for the Enterprise Buyer Scenario |
| Managing Internal and External Users |
| Managing External Business Partners |
| Editing Addresses |
| Changing / Displaying or Adding Business Partner Addresses |
| Replication of Materials from R/3 Backend Systems |
| Defining RFC Connections |
| Performing Customizing Steps in Enterprise Buyer |
| Setting the Middleware Parameters |
| Generating the Object Repository and Message Flow |
| Downloading Customizing Objects |
| Downloading Business Objects |
| Creating Product Categories |
| Importing Catalogs |
| System and Application Monitors |
| Defining New Application Monitors |
| Reports |
| SAP Business Workflow |
| Approval Workflows for Documents |
| Shopping Cart / Confirmation of Goods and Services Workflows |
| Subworkflow Status Processing Shopping Cart: Process Flow |
| Invoice Workflows: Process Flow |
| Status Processing Invoice: Process Flow |
| Confirmation Workflow: Process Flow |
| Status Processing: Process Flow |
| Approval Workflows for Creating Internal Users |
| Approval Workflows for Creating External Users |
| Spending Limit Approval Workflow |
| Using Standard Approval Workflows |
| Workflow Wizard |
| Creating Approval Workflows |
| Technical Information on Standard Workflows |
| Working with the Inbox |
| Processing Work Items in Other Mail Clients |
| Procurement Card Archiving |
| Further Information |
| Business Partner |
| Editing Addresses |
| Changing / Displaying or Adding Business Partner Addresses |
| Managing Attachments |
| External Access to Attachments |
| Business Add-Ins |