WAP/PDA Scenarios in Sales (SAP Library)

WAP/PDA Scenarios in Sales

Purpose

Sales WAP/PDA scenarios will make the sales process more efficient by allowing companies to simplify and automate their sales tasks. Simultaneously, WAP/PDA scenarios will provide all the functions needed to focus effectively on customer relationships. In this section, you can find a brief description on the WAP/PDA Sales scenarios in CRM. These applications allow you to perform various tasks anytime and from anywhere, via WAP/PDA devices. As a sales representative, during your work day you can view and update every step of the sales life-cycle and be linked to your enterprise.

Features

The following list intends to describe the sales scenarios for the WAPphone and PDAs and their integration into CRM 2.0C (PDAs have a different layout):

Functionality	Description
Activity List	Displays activities according to chosen selection criteria.
Activity Detail	Includes various fields and data about activities.
Quick Confirmation	Allows the user to confirm his activity in one step.
Change Activity	Allows changing/updating dates and statuses associated with specific activities.
Create Follow-Up	Used if you want to create another activity that is linked to an existing one.
Create Task	Used to create a task, not linked to a business partner.
Task List	Is a list of personal or work-related duties or errands that you want to track through completion.
Opportunity List	Helps you track, analyze, and provide your opportunities.
Opportunity Change	Allows changing/updating status, phase, expected sales volume, probability, and closing date.
Sales Order List	Contains sales order header information.
Sales Item List	Includes: product number, order quantity, and delivery date for an item.
Change Order	Allows changing quantity, or canceling an order or item.
Monitor	Gives an overview of all pending work, from every scenario.

Integration

The WAP/PDA scenarios use the CRM Release 2.0C infrastructure, using RFC functions and transferring them through the ITS to the devices. The below illustration depicts an example of a wireless phone (WAP) and a PDA connection:

In WAP phones, the connection is made through the WAP Gateway (compressed WML to HTTP) and then is transferred to the web server of the Internet Transaction Server (ITS). Finally, the ITS connects to the CRM System.

The PDA connection is connected directly to the ITS as it uses the HTTP Protocol and exchanges HTML data.

Restrictions

For application restrictions, refer to WAP/PDAs for Activity Management, WAP/PDAs for Opportunity Management, and WAP/PDAs for Sales Order Management.

For technical restrictions, refer to Technical Information.

Use

WAP & PDA

Mobile computing devices are becoming more popular and less expensive, everyday. It is expected that in the near future, WAP-enabled phones and PDAs will replace classic PCs and laptop computers.

Current wireless technologies are still in their initial stages and, as a result, a large variety of alternatives are currently offered and used. Mobile devices are personal tools for users and should support, assist, and accompany on-going activities.

WAP scenarios contain the essential information that is required for "on-the-go".

PDAs were designed with a different purpose in mind than WAP-enabled devices. Due to greater flexibility (larger screen displays mean more possibilities/ fields shown simultaneously and longer, clear texts), there are several differences between WAP-enabled devices and PDAs, but both of them introduce new opportunities:

Location based service
Continuous availability of devices, virtually hooked to the user
Device cost and distribution

In the table below you can find the main differences displayed by category. These differences are more oriented to application limitations:

Category	WAP	PDA
Display	Small display and low resolution	Larger display and graphical support
Data Entry Interaction	Limited user-input facilities, especially for characters Point&Click not supported Few soft-key functions	Easy navigation and easier than WAP to input text but still limited user-input capability Point&Click supported by touch-screen
Communication	Limitation of amount of data, 1000-2500 bytes	No specific limitations
General	Accessable and handy, usable also for telephone calls	Accessable, larger but is still pocket size

For more technical information about WAP and PDA, refer to Technical Information.

For more information about the differences between WAP and PDA with specific regard to CRM Sales Scenarios, refer to WAP/PDAs for Activity Management, WAP/PDAs for Opportunity Management, and WAP/PDAs for Sales Order Management.