Service Employee Assignment 

Definition

Information about when a service task should be performed and which service employee should perform it. The service employee assignment is represented as a horizontal bar in the resource planning tool.

The assignment links exactly one service task to one service employee. There is a maximum of one service employee assignment for each service task.

Use

The position of the horizontal bar in the Gantt area represents the start and end of the assignment and also the service employee. The horizontal bar refers to the reference time zone for the resource planning tool.

The color of the horizontal bar changes in accordance with the assignment status.

You can see the assignment status, the number of the associated service transaction and the customer name in the horizontal bar.