Call Routing Server Administration (transaction SBCA).
Position the cursor on the entry Routing server in the navigation tree and choose .
Enter the following data in the detail area:
Name of routing server
RFC destination of external routing software
If you want to test the routing data export first without the connection to the external software, specify NONE. For more information, choose .
The supported routing channels (for example, telephone calls and Internet mails)
After you have specified the RFC destination and carried out the RFC connection test, test the version compatibility between the Business Routing Interface and the external routing software by executing a