Solution Database Search 

Use

The Solution Database (SDB) offers organizations a knowledge base component with a highly flexible structure to gather and preserve knowledge for a wide range of users. Users want to search possible solutions and tasks in the SDB to resolve a problem.

Features

When the user submits a query as a free-form-text description, it is called a fuzzy search. The query can be a sentence, a paragraph, or a document. In this case, the search engine compares the similarity between two documents (the query is considered a document) using the precompiled lexicons for each document. The fuzzy search functions are similar to our natural language processing.

Searching by predefined codes specific to a symptom or solution. These codes are used to describe its characteristics. In an attribute search, the search engine retrieves either the symptoms or solutions with the corresponding codes. The end result is a list which can be used for a fuzzy logic or keyword search.

In this type of search, the search engine retrieves documents whose contents match the exact special term entered. The special terms can be symptom numbers, solution numbers, or business object numbers. If you apply the proper conversion rules, all attributes can also be treated as special terms. This type of search function is designed for advanced and experienced users.

Activities

To ensure that you have access to the newly created or changed symptoms and solutions when you conduct a search, you should compile the database regularly. Run report TEXT_INDEXING or execute transaction IS02 to do this. You can only search symptoms and solutions that have been compiled.

SAP recommends that you schedule the report TEXT_INDEXING (report accessed through transaction IS02) as a batch file to be run periodically to update the search engine.

You should compile different languages separately to avoid confusion in the construction of lexicons. However, it is technically possible to mix and compile different Indo-European languages. To compile the symptoms and solutions for different languages, you also run report TEXT_INDEXING, choose the language to compile, and then choose whether you want to compile symptoms, solutions, or both.