Maintaining Work Center Settings and User Settings 
Maintaining Work Center Settings and User Settings
Use
How and by whom the work center settings and user settings can be maintained is described in this section. Users can make their own settings themselves or the settings can be maintained centrally (except for the creation of work centers).
A work center can only be created for the computer on which the procedure is carried out, as the SAPphone work center ID is stored locally. However, you can configure the system so that the individual user only needs to specify their telephone number in order to create the work center.
The table gives an overview of the functions available for creating and maintaining the settings:
Function |
Description |
Procedure |
Template settings |
Templates for user settings You can use them to prepare the user settings for various user groups and then assign these settings to the users. |
Creating Templates for User Settings |
Central preparation for individual creation |
This function reduces the amount of administration for the individual users. Users receive a mail, execute it and specify their telephone number and the telephony server. For more information, see Maintaining Settings Centrally. |
Maintaining (Creating) Settings Centrally |
Individual creation of work center |
Users call the function for creating their work center and make all the settings themselves. |
Creating and Maintaining Work Centers |
Individual maintenance of user settings |
Users call the function for maintaining user settings and maintain them themselves. |
Maintaining User Settings |
Central changing of settings |
Administrators can change the settings for telephone integration centrally for individual users and work centers or for several users and work centers simultaneously. |
Maintaining (Changing) Settings Centrally |