Message Processing in the Time Manager’s Workplace
A redesigned message processing function has been integrated into the Time Manager’s Workplace. It enables time data administrators to use the same user interfaces for processing time evaluation messages as for maintaining time data.
The developments catered to many requirements directed at message processing. The functions for processing time evaluation messages in the Time Manager’s Workplace offer the following functional enhancements compared to the error handling function in the Time Management pool.
Switch between message-oriented and employee-oriented processing
When administrators process time evaluation messages, they encounter messages describing standard situations, which can be dealt with quickly and routinely. Other messages, however, require a complex employee-related analysis of the subject.
In the message-oriented view, messages are displayed according to the message types or grouped in message functional areas. The focus here is on quickly dealing with easily-processed messages.
In the employee-oriented view, all messages for one person are displayed in a list. This enables administrators to concentrate on all messages for one person.
Message functional areas
You can use message functional areas to group together messages that have a similar subject matter or that have to be processed in the same way. This enables all messages in one functional area to be displayed under one node and selected for processing in the message-oriented view.
Contextual information on messages
Administrators often require specific contextual information such as the status of particular time accounts or the of the
relevant work schedule to be able to analyze messages. You can display the required contextual information in directly in information columns for each message or for one message functional areaIdentification of messages that have already been processed
Time data administrators generally perform time management tasks in addition to their main tasks, and are often interrupted when they work. The new message processing function therefore enables them to flag as completed messages that they have already processed.
Notes and information messages are displayed in the message list until they have been set to completed. This means that administrators no longer have to use special criteria such as a date to select notes that were generated before the weekend, for example.
Confirmation of notes and information messages
Many time administrators like to view the progress of their work in the message list. They can therefore remove messages from the message list in the Time Manager’s Workplace message processing view when they have taken note of them.