This function provides an overview of your returned debit memos from a selected house bank. You can see those of your customers for whom automatic debiting of open items has failed one or more times. You can then initiate various activities in response to the returned debit memos.

Example from COA (Condominium Owners’ Association)

If the tenant and landlord agree on using an automatic debiting procedure for rent payments, then the tenant has to supply the necessary automatic debit authorization to the landlord’s bank. After the amount is posted on the landlord’s account, you find out that the tenant did not want to take part in automatic debiting after all. The amount has to be debited from the landlord’s account, and a returned debit memo is sent to the landlord.

 These statistics only take debit memos into account that were returned after this function was installed.

See also:

SAP Customizing Implementation Guide ® Real Estate ® Rental Accounting ® Incoming Payments Control ® Determine Incoming Payment Control

On the initial screen, enter the company code and the house bank, for which you want to see the returned debit memos. Enter the date, starting with which the system should display the returned debit memos, and choose Execute.

On the left side of the screen, the system displays a navigation area that contains all accounts belonging to the selected house bank. Click on the node for a given account if you want to display all account statements for it. The statements are then displayed, starting with the oldest to the most recent.

Additional information: Date of account statement

Processed by

Status of bank statement ( = processed; = not processed)

In the right side of the screen, you see a list of the returned debit memos that belong to the node you selected.

• When you choose the house bank node, you see all returned debit memos of the house bank. These can be from different accounts and statements.
• If you choose the node of a specific account, you see all returned debit memos of this account. These can originate from different statements.
• If you choose the node of a specific statement, you see all returned debit memos of this statement.

 The list of returned debit memos is sorted by levels.

Level 1: Automatic debiting of open items failed once, or the customer objected to the automatic debiting.

Level 2: Automatic debiting of open items failed twice.

Level 3,...: Automatic debiting of open items failed three times, and so forth.

The symbol on the right side of the screen indicates the status of the returned debit memo. After you process a return debit memo, choose Confirm Processing for RDM, and set the status to . To cancel this status, choose Cancel Confirmation for RDM.

In the navigation area, you can display the details of a selected account statement, showing all of its items. You can print the account statement by selecting it and choosing Bank Statement.

You can sort the list using certain criteria, such as contract and/or customer. You can also set filters.

For example, you can filter by processor to see only the returned debit memos processed by a particular person. This is only possible if an accounting clerk ID was entered in the customer master record.

When the number of list entries is very large, it makes sense to display only those returned debit memos that are not yet processed (filter using status ).

By clicking on the customer, you jump to the customer master record, where you can display general data and company code data of the customer. To change the customer data, choose Display -> Change.

Choose Save to save any changes you made. Then choose Back until you return to the returned debit memo statistics.

To jump to editing the customer’s account, select a row of the returned debit memo list, and choose Account Maintenance. To display or change additional data, choose Edit account. For example, you can call a list of all open items, and display the document for each.

When you are in the open item list for the customer, you can display a line item list by choosing Cust. line items. You can make user-defined selections here by choosing Dynamic selections. To go to the line item list of a given customer, enter the necessary data in the Customer selection group box, and choose Execute. From here you can display the document by double clicking on the document number. To see an overview of the documents, choose Call Up Document Overview. To process a different document, choose Display another document.

 Choosing allows you to select various services, for example, create attachment or note, send object with note, start workflow, and so on.

Choose Save to save any changes you made. Then choose Back until you return to the returned debit memo statistics.

To send a Microsoft® Word document (that was already defined in Customizing) to a customer, select the row in the returned debit memo list and choose Correspondence. When the correspondence run is executed, the predefined documents are filled with the selected partner and application data.

You make settings for correspondence in Customizing for Real Estate. Choose:

SAP Customizing Implementation Guide ® Real Estate ® Correspondence

Choose Back until you return to the Returned Debit Memos - Statistics screen.

To jump to editing payment data for a customer, select a row of the returned debit memo list, and choose Change Payment Data. You can select the customer there on the left side of the screen and jump to the customer master data. You can also display the contract.

From the display of a lease-out, you can choose Partners to jump directly to the settlement participation for the lease-out. You can also choose to display the status of the contract or a list of its open items. From the open item list, you can double click on an open item to see a document overview for it. From the document overview, you can go to the individual items by choosing the item you want in the first column. To change a document here, choose Change Individual Line Items. To reverse a document, choose Reverse document.

Choose Save to save any changes you made. Then choose Back until you return to the returned debit memo statistics.