Settling the Costs of the Service Order to the Service Contract  

  1. Call up the transaction as follows:
    2.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Order ® Service Order ® Display

    Transaction Code

    IW33

  2. Enter the following data:
    3.

    Field

    Data

    Order

    Number of your service order

  3. Choose .
  4. Choose Extras ® Cost reports ® Planned/actual comparison.

    5. On the Order cost element display: Selection screen, you can check the personnel and material costs for your service order.

  5. Choose .
  6. Choose until the overview tree appears.
  7. Call up the transaction as follows:
    8.

    Menu Path

    Logistics ® Customer Service ® Service Agreements ® Contracts ® Contract ® Display

    Transaction Code

    VA43

  8. Enter the following data:
    9.

    Field

    Data

    Contract

    40000073 or the contract number generated in the scenario Processing a Service Contract with Periodic Billing

  9. Choose .
  10. To display the actual revenues for your service contract, choose Environment ® Cost report.
  11. Choose until the overview tree appears.
  12. Call up the transaction as follows:
    13.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Completion ® Order Settlement ® Settle Individually

    Transaction Code

    KO88

  13. If the Set controlling area dialog box appears, enter the following data, then choose :
    14.

    Field

    Data

    Controlling area

    1000

  14. Enter the following data:
    15.

    Field

    Data

    Order

    Number of your service order

    Settlement period

    Current period

    Fiscal year

    Current fiscal year

    Test run

    Deselect

  15. Choose .
  16. Choose until the overview tree appears.
  17. Call up the transaction as follows:
    18.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Order ® Service Order ® Display

    Transaction Code

    IW33

  18. Enter the following data:
    19.

    Field

    Data

    Order

    Number of your service order

  19. Choose .
  20. Choose Extras ® Cost reports ® Planned/actual comparison.
  21. Check whether all actual costs for your order have been settled.
  22. Choose until the overview tree appears.
  23. Call up the transaction as follows:
    24.

    Menu Path

    Logistics ® Customer Service ® Service Agreements ® Contracts ® Contract ® Display

    Transaction Code

    VA43

  24. Enter the following data:
    25.

    Field

    Europe

    Contract

    40000073 or the contract number generated in the scenario Processing a Service Contract with Periodic Billing

  25. Choose .
  26. Choose Environment ® Cost report, then check whether the costs for materials and wages for your service order are now displayed in addition to the revenues.
  27. Choose until the overview tree appears.
  28. In the dialog box, choose Yes.

If you have not performed this scenario ‘in isolation’, but together with the process Processing a Service Contract with Periodic Billing, you can continue processing your service order by choosing the following process: Performing Periodic Billing.