You access the list of contact persons by positioning your cursor in the second entry field of the Contact person line and choosing the input help.

In the dialog box, position your cursor on a contact person, then choose .

Choose .

To check the object information, select in the Reference object screen area.

The Object information dialog box appears. You can check both existing notifications and contract data.

To view the detailed data for the order, choose in the Contract screen area.

To display the items and rules of the billing plan, select your service item and choose Bill. Plan.

Choose .

Choose Pricing agrt.

Choose twice.

If your contract contains configurable or configured service materials, you will also see the Configuration icon in the dialog box in the Contract screen area.

To display the characteristic value assignments, choose if it appears on your screen.

To leave the dialog box with the characteristic values, choose .

Choose .

The system displays the message 2 tasks were created from the response profile.

You see a list of tasks that the system has created for your notification.

To check the planned start and finish date for each task, select the first task, then choose .

The system calculates this data from the response and service profiles that were defined in PM Customizing. If the service contract contains a configurable service with a response profile and a service profile, both profiles are determined with the help of the assigned characteristic values. If not, the system proposes the values as a default based on the notification category.

Choose Close, then choose the Notification tab page.

To create a service order from the service notification, choose in the order line.

Choose .