Creating a Service Notification and a Spare Parts Order 

  1. Call up the transaction as follows:
    2.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Notification ® Create (Special) ® Problem Notification

    Transaction Code

    IW54

  2. Enter the following data:
    3.

    Field

    Data

    Equipment

    10003562 or equipment from previous process

  3. Choose .
  4. Choose the Contact person address tab page.
  5. Enter the following data:
    6.

    Field

    Data

    Description (notification)

    Defective cable, replacement required.

    Contact person

    Choose a contact person using the F4 help

    You access the list of contact persons by positioning your cursor in the second entry field of the Contact person line and choosing the F4 help button.

    In the Hit List dialog box, position your cursor on a contact person and choose .

  6. Choose .
  7. To check the object information for your equipment, in the Reference object section, choose .
  8. In the Object Information dialog box, choose ( Obj. Display section).

    9. The system displays information about spare parts that you can use for your object.

  9. To return the to the Create Service Notification: Service Notification screen, choose , then choose.
  10. To create the spare parts order for the customer equipment directly from the service notification, choose Service notification ® Create sales order ® Standard.
  11. Enterr the following data:

    12. Field

    Data

    Purch. order no.

    ERS-1171-SM

    Material

    R-1120

    Order quantity

    1

  12. Choose .
  13. Choose the Shipping tab page and note the material availability date.
  14. Choose .
  15. Choose .

    16. The system saves the notification and the sales order. Make a note of the notification and sales order numbers.

  16. Choose until the overview tree appears. In the dialog box, choose No.