Preparation: Defining the Work Center 

Use

The work center settings summarize the attributes of the PC and telephone. SAPphone can therefore assume a constant relationship between these two components. The assignment of the user ID to the work center, however, is made dynamically, that is, it occurs each time the user logs on to a PC.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    Logistics ® Customer Service ® Customer Interaction Center ® Administration ® Agent ® Settings

    Transaction Code

    SPHA

  2. Choose Work center.
  3. Enter the following data:
    4.

    Field

    Data

    Telephone number

    12345

    Telephony server

    NOSERV

    User

    P00001990

  4. Choose .
  5. If the Copy Data dialog box appears, choose Yes.
  6. The Delete Old Work Center may also appear. Choose Yes.

    7. If you are running this demo at a different PC, this process step deletes the work center data that you have just created. For this reason, the demo sequence ensures that the work center data are checked, and recreated, if required, before you call up the call center.

  7. Choose until the overview tree appears.