Processing the Service Order 

Use

In this process, you play the role of a service technician who is responsible for the order processing. At first inform yourself which orders have to be processed by you.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    From the Service Processing node, choose Order ® Service Order ® Service Order List ® Display

    Tranasaction Code

    IW73

  2. Enter the following data:
    3.

    Field

    Data

    Order status In process

    Select

    Order type

    SM01

    Main work center

    PC-SERV

    Period

    Current date

    Period to

    Delete the default entry

    Partner

    Person responsible (F4 help) / 1523

    Entered by (in the section "general data/administrative data)

    Your user name

    Created on

    Today's date

  3. Choose .

    4. If several service orders correspond to these selection criteria, the Display Service Orders: List of Orders screen appears. In this case, select the entry with your noted service order number, then choose .

  4. Choose until the overview tree appears.
  5. Call up the transaction as follows:
    6.

    Menu Path

    From the Service Procession node, choose Confirmation ® Goods Movement ® Goods Movement

    Transaction Code

    MB11

  6. Enter the following data:
    7.

    Field

    Data

    Document date

    Current date

    Posting date

    Current date

    Plant

    1200

  7. Choose To Order... .
  8. Enter the following data:
    9.

    Field

    Data

    Order

    Your order number

  9. Choose .

    10. The system defaults the quantity defined in the order.

  10. Choose .

    11. If the system requests a storage location, enter 0001 in the field SLoc.

    The system issues a document number for the goods movement. All costs incurred by the goods withdrawal are posted to the service order.

  11. Choose until the overview tree appears.
  12. Call up the transaction as follows:
    13.

    Menu Path

    From the Service Procession node, choose Confirmation ® Entry ® Individual Confirmation (Time)

    Transaction Code

    IW41

  13. Enter the following data:
    14.

    Field

    Data

    Order

    Service order number

  14. Choose .
  15. In the Overview screen area, choose , then choose Actual Data.
  16. Choose until a message informs you that the last operation has been reached.
  17. Enter the following data:
    18.

    Field

    Data

    Actual Work

    3

    Choose .

    Due to the confirmed data, the system posts the personnel costs to the service order.

  18. Choose until the overview tree appears.