Setting an Service Order to "In Process" 

Use

In this process step you play the role of an employee in the technical service of the IDES AG and have the system list service orders that have not yet been processed. You determine the employee responsible for the processing of the service order created in the previous step. Afterwards you set the service order to "in process".

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    From the Service Processing node, choose Order ® Service Order ® Service Order List ® Change

    Transaction Code

    IW72

  2. Enter the following data:
    3.

    Field

    Data

    Order status
    outstanding

    Select

    Order type

    SM01

    MainWorkCenter

    PC-SERV

    Period

    Current date

    Period to

    Delete default entry

    Entered by (in the section "general data/administrative data)

    Your user name

    Created on

    Current date

  3. Choose .

    4. If several service orders correspond to these selection criteria, the Change Service Orders: List of Orders screen appears. In this case, select the entry with your noted service order number, then choose .

  4. In the Person responsible screen area, enter the following data:
    5.

    Field

    Data

    Person res

    1523

  5. Choose .
  6. Choose .
  7. In the dialog box, select W/o print.
  8. Choose .
  9. Choose until the overview tree appears.