Entering a Customer Notification and Creating a Service Order 

Use

The customer orders a network installation. The person responsible enters a sales order and determines the characteristics of the network to be installed according to the customer data within the framework of a configuration. The system derives the prices from these network characteristics. Together with the sales order, the system also creates a service order for the technical service that is to process the installation. This service order is also influenced by the network configuration.

Procedure

  1. Call up the transaction as follows:
    2.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Environment ® Sales and Distribution ® Sales ® Order ® Create

    Transaction Code

    VA01, VA03

  2. Enter the following data:
    3.

    Field

    Data

    Order type

    OR

    Sales organization

    1000

    Distribution channel

    14

    Division

    00

  3. Choose .
  4. Enter the following data:
    5.

    Field

    Data

    Sold-to party

    1177

    Purch. order no.

    SM-459000

    Req.deliv.date

    Current date

    Material

    SM-NETINST

    Order quantity

    1

  5. Choose .
  6. In the dialog box, choose .
  7. In the dialog box, enter the following data:
    8.

    Field

    Data

    FunctLocation

    1177-ADMI

    The functional location represents the place where the installation will be processed for the customer. The entry made here will be copied into the service order.

  8. Choose .

    9. You can see a net value of 2045 EUR.

  9. In the Characteristic Value Assignment screen area, choose the F4 input help for each characteristic. The system lists default attributes of each characteristic in a window. These can be chosen. For other characteristics you have to enter a value yourself in the window. After making your selection in the window, choose . Choose the characteristics as follows:
    10.

    Field

    Data

    Network type

    WIN_311

    Type of Cable

    COAX

    Cable Length

    100 (enter)

    No. of PCs

    15 (enter)

    Operating system

    Windows

  10. Choose .

    11. You can see that the system has derived a scope of network (10 to 20 PCs) from the number of PCs to be installed.

    Due to the characteristic valuation, there is a new net value of 2812 EUR.

  11. Choose Conditions... .
  12. The system displays an overview of the resulting variant conditions.

    13. The attribute A (10 to 20 PCs) of the scope of network is linked to a surcharge of 767EUR for each network installation.

  13. Choose .
  14. Choose .
  15. Choose
  16. Note the order number.
  17. Choose Sales document ® Display.
  18. Enter the following data.
    19.

    Field

    Data

    Order

    Your order number

  19. Choose Item Overview.
  20. Select the item, then choose .
  21. Select the schedule line, then choose .
  22. Choose the Procurement tab page.

    23. In the Customer Service screen area, the system displays the order number issued by the system for the service order.

  23. Note this order number.
  24. Choose until the overview tree appears.