Creating a Service Notification and a Spare Parts Order 

  1. Call up the transaction as follows:
    2.

    Menu Path

    Logistics ® Customer Service ® Service Processing ® Notification ® Create (Special) ® Problem Notification

    Transaction Code

    IW54

  2. Enter the following data:
    3.

    Field

    Data

    Equipment

    10003592

  3. Choose .
  4. Choose the Contact person address tab page.
  5. Enter the following data:
    6.

    Field

    Data

    Description (notification)

    Spare parts request

    Contact person

    Select a contact person using the F4 help

    To call up the list of contact persons, position your cursor in the second entry field of the Contact person line, then choosing the F4 input help.

    In the dialog box, position your cursor on a contact person and choose .

  6. Choose .
  7. To check the object information for your equipment, in the Reference object section, choose .

    8. The Object information dialog box appears.

  8. In the Obj. Display section, choose .

    9. The system displays information about spare parts that you can use for your object.

  9. Choose .

    10. In the box, you can see that in the Contract block there is a contract for the reference object of the notification.

  10. Choose .
  11. Choose Service notification ® Create sales order ® Standard.
  12. Enter the following data:
    13.

    Field

    Data

    Purch. order number

    CB-334455

    Material (1st line)

    R-1130

    Order quantity (1st line)

    1

    Material (2nd line)

    R-1160

    Order quantity (2nd line)

    1

  13. Choose .
  14. Choose .
  15. Choose .

    16. You see the additional data for material R-1130. The spare part discount (condition type ZZWV) was transferred from the service contract.

  16. Choose .

    17. You see the additional data for material R-1160. The pricing has transferred the contract-specific discount for material R-1160 into the item. As the material belongs to the group of spare parts, the general spare part discount (condition type ZZWV) was transferred from the contract. Pricing, however, is customized so that the material-dependent discount excludes the general spare part discount and is therefore deactivated (see the total in the Discount amount line).

  17. Select the line for condition type ZZWV and choose .

    18. You can see that the condition has not been activated.

  18. Choose twice.
  19. Choose the Shipping tab page and note the material availability date.
  20. Choose .
  21. Choose .

    22. The sales order is also saved in the background.

  22. Note the displayed numbers of the service notification and the sales order.
  23. Choose until the overview tree appears.
  24. In the dialog box, choose No.