The enterprise area Quality Management focuses on the market requirements for quality management procedures, the business processes in a company, as well as data processing support for integrating quality management functions in the logistics supply chain.

The main task of a quality management system is to ensure that at every stage of the logistics supply chain, business processes and the resulting products fulfill the quality requirements that have been laid down for them.

Progressive quality management – as defined in the ISO 9000 series of standards – requires the effective integration of QM systems in all processes within an organization. Different demands are placed on a company's QM System, depending on the industry sector involved; for example, FDA (US Food and Drug Administration) or GMP (Good Manufacturing Practices). The standards for QM systems must also be taken into consideration, for example, ISO 9000, ISO 9001 and QS 9000.

Total Quality Management (TQM) describes the objectives of a modern quality management system in a company. The integration of QM processes in the procurement, production, and sales and distribution processes ensures maximum effectiveness in achieving, safeguarding, and improving quality standards.

The integration of the QM application component in the R/3 System allows quality management tasks to be combined with those in other applications (such as materials management, production, sales and distribution and cost accounting) and supports tasks associated with quality planning, quality inspection and quality control. In addition, it controls the creation of quality certificates and manages problems with the help of quality notifications.