Sales allows you to execute different business transactions based on sales documents defined in the system.

Four groups of sales documents are differentiated:

• Customer inquiries and quotations
• Sales orders
• Outline agreements, such as contracts and scheduling agreements
• Complaints, such as free of charge deliveries, credit and debit memo requests and returns

Delivieries and billing documents can be created and processed from the sales document. Some sales documents, such as cash sales and rush orders, automatically trigger the creation of subsequent deliveries and billing documents.