Quality Management in Sales and Distribution
Purpose
You learn about the functions of the R/3 application component QM when integrated with Sales and Distribution.
Process Flow
You can find the data for this process under
.You can define quality documents that are valid for a certain supply relationship (for example, quality assurance agreements and terms of delivery) with reference to specific materials and customers in the system. You can also define with reference to these materials and customers whether a quality inspection should be performed for a delivery.
Creating a Sales OrderYou create a sales order for a delivery of samples. You can take the appropriate precautions to fulfill the quality documents valid for the supply relationship and additional quality requirements for the customer.
Picking Outbound DeliveriesYou select the batches from the warehouse stock that meet the quality requirement. Every batch has a partial lot that must be inspected again before goods issue.
Performing Quality InspectionsThe specifications for batch selection also apply to the quality inspection. You enter the inspection results and make the usage decisions for the partial lots.
Creating Quality CertificatesYou create a quality certificate for a delivery and thereby confirm the results of the quality inspection.
Posting a Goods IssueAfter a successful quality inspection, the goods issue can be posted and the material delivered.
Creating a Billing Document and Displaying an InvoiceYou create an invoice and display its print preview.
Posting Customer Returns to Returns StockThe customer chooses one of the samples and returns the other. You post the material to returns stock.
Performing a Visual InspectionYou visually inspect the returned goods and return them to the warehouse (
Making a Transfer Posting of Returns to Unrestricted-Use Stock).