Quality Management in Sales and Distribution 

Purpose

You learn about the functions of the R/3 application component QM when integrated with Sales and Distribution.

Process Flow

You can find the data for this process under .

  1. Control Functions in Quality Management
  2. You can define quality documents that are valid for a certain supply relationship (for example, quality assurance agreements and terms of delivery) with reference to specific materials and customers in the system. You can also define with reference to these materials and customers whether a quality inspection should be performed for a delivery.

  3. Creating a Sales Order
  4. You create a sales order for a delivery of samples. You can take the appropriate precautions to fulfill the quality documents valid for the supply relationship and additional quality requirements for the customer.

  5. Picking Outbound Deliveries
  6. You select the batches from the warehouse stock that meet the quality requirement. Every batch has a partial lot that must be inspected again before goods issue.

  7. Performing Quality Inspections
  8. The specifications for batch selection also apply to the quality inspection. You enter the inspection results and make the usage decisions for the partial lots.

  9. Creating Quality Certificates
  10. You create a quality certificate for a delivery and thereby confirm the results of the quality inspection.

  11. Posting a Goods Issue
  12. After a successful quality inspection, the goods issue can be posted and the material delivered.

  13. Creating a Billing Document and Displaying an Invoice
  14. You create an invoice and display its print preview.

  15. Posting Customer Returns to Returns Stock
  16. The customer chooses one of the samples and returns the other. You post the material to returns stock.

  17. Performing a Visual Inspection

You visually inspect the returned goods and return them to the warehouse ( Making a Transfer Posting of Returns to Unrestricted-Use Stock).